Eunice Afolabi

Hi, I'm Eunice, I'm a Certified Virtual Assistant with over 3 years of experience as a Virtual Administrative Assistant and Customer Support Specialist, I excel at optimizing workflows, managing customer communications, and ensuring seamless operations. My background includes proven achievements in improving productivity, streamlining administrative processes, and delivering exceptional customer support.

Key Achievements:

Increased Efficiency: Improved email management systems and calendar coordination, reducing response times by 30% and improving scheduling accuracy by 25%

Customer Satisfaction: Resolved customer inquiries and issues with a satisfaction rate of 95%, driving customer retention and fostering strong, lasting relationships.

Data Management: Successfully managed large volumes of data entry, maintaining an accuracy rate of 99% while organizing and updating CRM systems like HubSpot and Salesforce.

Project Management: Coordinated cross-functional projects using tools like Trello and Asana, improving project completion times by 20% through effective task delegation and time management.

I specialize in managing administrative functions, enhancing team communication, and providing top-tier customer support. By combining my expertise in email management, data entry, schedule coordination, and CRM tools, I help businesses run efficiently and stay ahead of operational challenges.

I am passionate about leveraging my skills to drive operational success and ensure clients receive exceptional, personalized support. Let's connect and discuss how I can help optimize your business operations.