Eula Marie Castillo Itom

EULA MARIE CASTILLO ITOM TEAM LEAD OBJECTIVE Looking for a responsible position in a reputed company where I could put my knowledge and skill into practice and utilize my rich experience for the benefit of the company. CONTACT Block.276 Lot.15 Adarna St. Brgy. Rizal Makati City- PERSONAL DATA Date of Birth: August 22, 1993 Civil Status: Married Citizenship: Filipino Religion: Christian Father’s Name: Eustiquio M. Castillo (Decease) Mother’s Name: Leonila E. Castillo Language Spoken: English/Tagalog SKILLS Strong analytical, Communication and Computer Skills Patience Empathy Problem-Solving and Flexibility Listening Capacity. Organization WORK EXPERIENCE Ubiquity Global Services Team Lead, Banking Operations February 2020 - Present Perform day-to-day account administration including vetting of documents, safekeeping and client data maintenance in system. Ensure smooth daily processing of Banking transactionsnew, settlements and corporate actions Perform first line of checks of clearing and custody for securities and derivative transactions as well as reconciliations. Work closely with business and other operational departments to support daily processing and settlement Ubiquity Global Services Risk Operations Analyst/POC June 2018 - February 2020 Help organizations mitigate risks arising from internal processes, people, and systems. Investigate the procedures/processes an organization undertakes in the course of its operation, and document these activities and tighten up procedure where necessary. ARB Call Facilities, POC/Email Support June 2016 - June 2018 Responding to customer queries in a timely and accurate way, via email or chat Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions Lizardbear Tasking Inc., Back Office Support September 2015 - May 2016 Offers clients include content moderation, data entry, eCommerce tagging, writing, content creation, research, fraud prevention, application verification, claims processing, mediation, digital transcription, photo retouching, and enterprise data management. Teleperformance Philippines, Fraud Analyst May 2014 - September 2015 Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers' accounts. Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank. Identify fraud patterns through the monitoring of high-risk countries and merchants SPI Global, Customer Service Representative August 2013 - May 2014 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. EDUCATION HISTORY Institute of Creative Computer Technology 2011 - Undergraduate V. V. Soliven Avenue II, San Isidro, Cainta, 1900, Rizal Benigno "Ninoy" S. Aquino High School 2006 - 2010 Tanguile St, Makati, 1216 Metro Manila Rizal Elementary School 2000 - 2006 Milkweed Street, Rizal, Makati City, Metro Manila CHARACTER Available upon request REFERENCES