I've been in the Customer Service and Banking Operations for 8 years. I was able to handle calls, emails, and chat to answer inquiries. I was also a Team Lead handling 15 team members. My responsibilities are calendar setting for meetings, emails for deliverables, tasks that involves reporting data. I have an experience using the following tools - Salesforce, Slack, Google docs, Google mail, Google calendar, To Do app, Skype, Canva, etc.