Eugenio
Battilana
Management consulting
Manager
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EXPERIENCIA LABORAL
EXPERIENCE
Rosario, Santa Fe
KNOWLEDGE
Director of Payments
PadSplit – Remote
February 2024 – Present
Lead a team of 20 payment administrators, including one supervisor, as part
of the Customer Experience (CX) team.
Designed and implemented roadmaps for payment processes to align with
organizational goals.
AGILE
Spearheaded optimization of payment workflows, enhancing efficiency and
reducing processing times.
Monitored, tracked, and improved Key Performance Indicators (KPIs) to
meet and exceed performance targets.
LANGUAGES
Provided strategic leadership and mentorship to ensure team engagement
and professional growth.
Manager
Accenture – Argentina
2021 – Today
Salesforce Systems Training Lead (US Pharmaceutical, Feb 2023 – Today)
Managed training initiatives for Salesforce CRM tailored to pharmaceutical
processes, including Genesys telephony systems and Samacare integration.
Contact Center Mobilization (Public Health State Client, Oct 2022 – Feb
2023)
Oversaw technical mobilization, AWS implementation, training instance
setup, and telephony system integration.
EXCELLENT PREDISPOSITION
Led hypercare initiatives and facilitated readiness for technical deployment.
Contact Center Transformation (Public Health State Client, Sep 2021 – July
2022)
Contributed to Spanish IVR development, SMS and email design, and
Salesforce documentation updates.
Coordinated daily communication with offshore teams, ensuring alignment
and task completion.
Marketing Manager
Impaciente Wines – Argentina
2020 – 2021
Launched marketing campaigns, maintained office files, and analyzed costs
to optimize strategies.
Led the end-to-end digital transformation of the online store.
General Manager
Dinamo Group SA
2011 – 2020
Directed online presence management, developed work teams, and
supervised sales campaigns.
Created presentations for client acquisition, driving company growth.
EDUCATION
Universidad Nacional de Rosario (U.C.E.L.)
Bachelor’s in Business Administration
Universidad Belgrano
Postgraduate in Business Intelligence
SKILLS & KNOWLEDGE
Technical Skills: Salesforce CRM, AWS, Amazon Connect, Microsoft Office
Tools
Languages: English (Advanced), Portuguese (Basic)
Core Competencies: Leadership, KPI Analysis, Process Optimization, Team
Collaboration
EDUCACIÓN
U.C.E.L. (University)
Universidad Belgrano
Business Administration
Postgrado - Business Intelligence
Phone:
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Phone:
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Email :
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Email :
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