Eugenio Battilana

I excel in people management and have a proven track record of driving results in dynamic environments. At Accenture, I successfully coordinated an India-based development team with a U.S.-based team using Agile methodology, delivering regular status updates to stakeholders, gathering feedback, and optimizing workflows.During my tenure at PadSplit, I led a 20-agent workforce, including a supervisor, and successfully streamlined various processes. These optimizations resulted in a 15% reduction in Average Handle Time (AHT) while maintaining high-quality customer service. Additionally, I improved key metrics related to Collections and Payments efficiency, driving operational effectiveness and enhancing overall performance. I´m passionate about driving change, I thrive in fast-paced settings and am eager to contribute to the AI revolution already underway.