Eugene Pedro

EUGENE PEDRO CUSTOMER SERVICE VIRTUAL ASSISTANT PROFILE I provide professional customer service support as a Virtual CONTACT Assistant, skilled in handling inquiries via email, chat, and phone, managing orders, and resolving concerns using CRM and help desk - tools. - organizational skills, I ensure efficient support, customer satisfaction, With strong communication, problem-solving, and and reliable assistance for business operations. Marilao, Central Luzon, Philippines SOFT SKILLS Time Management Adaptability Effective Communication Critical Thinking WORK EXPERIENCE Smile API Technology Pte Ltd. Virtual Assistant JANUARY - JUNE 2025 Verified employment through outbound calls, ensuring fast and accurate data Updated and maintained company databases with verified information Problem-Solving Supported Empathy processes Active Listening Addressed candidate inquiries and provided clear assistance risk assessment through real-time verification Call Handling TECHNICAL SKILLS Email Support Chat Support Out-bound Phone verification Data Entry TRAINING Phone Support Lead generation - Learned in identifying, qualifying, and Customer Support nurturing potential clients. Basic troubleshooting Customer Service - Trained to handle inquiries, resolve Knowledge of KPIs concerns, and maintain positive client relationships. Data Entry Graphic Design - Gained experience in creating engaging TOOLS visual content for branding and digital marketing. Executive and Admin Assistant - Managing calendars, G o o g l e Wo r k s p a c e M i c ro s o f t O f f i c e S u i t e G e t P ro s p e c t Apollo.io Calendly ClickUp scheduling meetings, and coordinating appointments. EDUCATION Doctor of Veterinary Medicine Dr. Yanga’s College, Inc. 1999 - 2002