Eugene Osorio

EUGENE V. OSORIO Email Address:-Home Address: Unit 25, Regent Townhouse, Bacolod City, Philippines 6100 Mobile Number: - OBJECTIVE Hardworking Network/System Engineer, overseeing company’s network and servers with focus on efficiency and performance. Detail-oriented and proactive with strong troubleshooting training, communication and analytical abilities. QUALIFICATIONS • Enterprise Experience: • VMware 7.0 (ESXi 7.0, vSphere 7.0) • Windows Server 2003,2008/2012 R2, 2016, 2019 SUS, DNS, DHCP, WDS, DFSR, MDT/WDS, FTP, SFTP, GPO • Avaya IP Office/IP Telephony • Data Center Operator • Exchange Server 2007/2010/2013 • Symantec Backup Exec 2010 R3 • Metasploit Penetration Testing Software • NESSUS Vulnerability Scanner • Kaspersky AntiVirus • Sophos AV • ForeFront Threat Management Gateway 2010 • SysAid Ticketing System • SolarWinds Network Monitoring • PCI DSS • Office365 • Watchguard Firewall • Fortigate • Key Skills: • Data Center Management and Systems Administration • Active Directory • AVAYA IP Office (Telephony/VOIP) • Avaya Site Administration • Messaging Administration • SAN /NAS Storage Systems • Symantec Backup Exec • ATERA RMM • IT Glue • TCP/IP Networking CERTIFICATION/TRAININGS • MCP – Windows Server 2012 • Azure – AZ900 • ITIL 4 • Exchange Server Administration • SOLARWINDS NETWORK MONITORING • AVAYA IP OFFICE • SCCM/SCOM • SYMANTEC BACKUPEXEC • PCI DSS • LYNC • Windows Server Management • OFFICE 365 WORK EXPERIENCE Accenture, Inc. (Philippines) Cebu IT Park, Cebu City, Philippines Position: WINTEL Engineer, June 05, 2020 - present • Manage vCenter for our Singapore and Japan client • Troubleshooting system and network problems, diagnose and solve hardware/software Incidents/problems • Provide solution(s)/work around(s) to incidents and Problems • Provide support to the business • Create, manage and evolve polices, processes and procedures • Work to SLA thresholds for incident(s), request(s) and problem(s) • Prioritising and managing several open cases and mini projects at one time • Testing / Evaluating and implementation of new technology • Establishing a good working relationship with the business and 3rd party support personnel • Work with a variety of business and technical contacts to gain a detailed understanding of their requirements • Supporting Users on both hardware and Software applications • Patching servers • Administer Active Directory including Group Policies • Build new servers, including virtual • Willingness to Travel FOCUS Inc Group of Companies 3rd Floor, Lopues East Center, Carlos Hilado Ave., Circumferential Road, Bacolod City, 6100 Philippines Position: IT Lead – Bacolod Site, February 17, 2018 – April 05, 2020 • Manage information technology and computer systems • Running regular checks on network and data security • Developing and implementing IT policy and best practice guides for the organisation • Inventory management including disposal support for DC assets • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance • Ensure security of data, network access and backup systems • Plan, organize, control and evaluate IT and electronic data operations • Act in alignment with user needs and system functionality to contribute to organizational policy • Audit systems and assess their outcomes • Identify problematic areas and implement strategic solutions in time • Preserve assets, information security and control structures • Ensuring security and efficiency of IT infrastructure PanAsiatic Call Center, Inc. Panasiatic Call Centers Inc., Carlos Hilado Ave., Circumferential Road, Bacolod City, 6100 Philippines Position: Systems Administrator, January 15, 2012 – February 16, 2018 Data Center Operator • Inventory management including disposal support for DC assets • Server and Network device install, move, add, change support • Annual power down test and support • Access control and security management • Vendor co-ordination and escorting • Rack allocation and DC space management • Change management • Strong understanding of TCP/IP • Provide Root Cause Analysis for High Severity Incidents • Responsible to document all troubleshooting activities into the incident ticket • Knowledge & Troubleshooting on Cisco LAN/WAN Routers/Switches Windows Enterprise and Domain Administrator • Managed computer and user accounts using Active Directory and deploying policies and applications using GPO. • Managed Operating System configuration • Manage File Systems Permission. • Apply OS patches • Provide system health check • Maintaining Avaya IP Office (PaBX). • Managing corporate servers using Vcenter 5.5 and WMware ESX 5.5 (vSphere) • Providing IT support in a corporate environment with over 3500 production seats. • Assist and support client for the devices such as iPhone, Blackberry, MAC, Network devices, printers, Windows PC, etc • Support user’s IP Phone and any IP Telephone related issues (AVAYA IP Phone) Storage Administrator / Backup Operator • Maintained DS such as IBM System Storage DS3200, responsible in backing up database and servers from DS using Symantec BackupExec 2010. • Maintained Dell Storage NX3200 • Maintained and managed Dell PowerEdge servers • Managed and maintained file server running in Windows Server 2008/2012 R2, backup and retrieved files using Symantec BackupExec 2010. Exchange Administrator • Managing the day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013 infrastructure • Troubleshooting day to day Outlook issues; Administration of mailboxes and Users accounts • Managing product lifecycles to maintain vendor support, maintenance contracts and software licensing compliance as well as needed updates/upgrades • Developing and maintaining security standards relating to messaging systems and services Internet Security and Antivirus Administrator • Managing and configuring internet filtering policies using WatchGuard Firewall • Managing and configuring SOPHOS Anti-Virus for Windows Workstations and Servers. • Managing and configuring Kaspersky Anti-Virus for Windows Workstations and Servers. PanAsiatic Call Center, Inc. Panasiatic Call Centers Inc., Carlos Hilado Ave., Circumferential Road, Bacolod City, 6100 Philippines Position: IT Desktop Support - Lead, September 2010 – January 2012 • Managed computer and user accounts using Active Directory • Resolving high priority incidents using SysAid Ticketing Systems • Managing and supervising Desktop Engineers • Managed and maintained file server running in Windows Server 2008, backup and retrieved files using Symantec Backup Exec. • Provide day-to-day support for desktop users for all their IT/Telephony related problems. Include diagnosis of hardware and software failures and their rectification. Also included are software and hardware installations and relocation of IT and Desktop equipment during office moves • Desktop application installation and maintenance support • Effective prioritization and management of workloads to ensure timely delivery of all projects and support work • Applying Software Patches by appropriate method. • Re-Image workstation using GHOST/MDT/WDS • Asset management (laptops, desktops, servers) • Organized Info System documents (hard/soft copies) VMC Farmers Coop., Inc. Capitol Shopping Center, Bacolod City, 6100 Philippines Position: IT Personnel/Desktop Support, January 1998 – August 2010 • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. • Assist all our users with any logged IT related incident when called upon • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary • Resolve incidents with printers, copiers and scanners • Install and configure new IT equipment • Exhibit a flexible approach to working on a rotation basis and provide necessary cover where needed • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility • Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more selfsufficient • Install and customize Microsoft Windows OS • Assemble PC, hardware and software installation/configuration EDUCATIONAL BACKGROUND Bachelor of Science in Information Technology – Major in Data Processing- West Negros University – Burgos Street, Bacolod City