Eugene Osorio

IT Team Lead:

 Manage information technology and computer systems

 Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance

 Ensure security of data, network access and backup systems

 Plan, organize, control and evaluate IT and electronic data operations

 Act in alignment with user needs and system functionality to contribute to organizational policy

 Audit systems and assess their outcomes  Identify problematic areas and implement strategic solutions in time

 Preserve assets, information security and control structures

 Ensuring security and efficiency of IT infrastructure

 Ensure the day-to-day operation, reliability, and integrity of the company’s network

 Work on complex problems that requires analysis both technical and non-technical factors.

Network/System Administrator:

• Windows Enterprise and Domain Administrator:

 Managed computer and user accounts using Active Directory and deploying policies and applications

using GPO.

 Managed Operating System configuration/Apply OS patches

 Manage File Systems Permission.

 Provide system health check

 Maintaining Avaya IP Office (PaBX).

 Managing corporate servers using Vcenter 5.5 and WMware ESX 5.5 (vSphere)

 Providing IT support in a corporate environment with over 3500 production seats.

 Assist and support client for the devices such as iPhone, Blackberry, MAC, Network devices, printers, Windows PC, etc

 Support user’s IP Phone and any IP Telephone related issues (AVAYA IP Phone)

• Storage Administrator / Backup Operator

 Maintained DS such as IBM System Storage DS3200, responsible in backing up database and servers from DS using Symantec BackupExec 2010.

 Maintained Dell Storage NX3200

 Maintained and managed Dell PowerEdge servers

 Managed and maintained file server running in Windows Server 2008/2012 R2, backup and retrieved files using Symantec BackupExec 2010.

• Exchange Administrator

 Managing the day to day administration, support, maintenance and monitoring of the MS Exchange 2010/2013 infrastructure

 Troubleshooting day to day Outlook issues; Administration of mailboxes and Users accounts

 Managing product lifecycles to maintain vendor support, maintenance contracts and software licensing compliance as well as needed updates/upgrades

 Developing and maintaining security standards relating to messaging systems and services

• Internet Security and Antivirus Administrator

• Managing and configuring internet filtering policies using WatchGuard Firewall

 Managing and configuring SOPHOS Anti-Virus for Windows Workstations and Servers.

• Managing and configuring Kaspersky Anti-Virus for Windows Workstations and Servers.

• Network Administrator

 Keep network infrastructure up-to-date and secured

 Write and maintain network security policies and monitor compliance

 Identify and recommend needed and optimal infrastructure improvements

 Install wide range of network equipment

Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems

 Configured and installed routers switches and wireless controllers

 Worked with outside vendors and teams to develop voice and data wiring infrastructure

 Maintained all network documentation for hardware configuration and licensing