EUGENE KING
CHANG
CUSTOMER SERVICE
REPRESENTATIVE
PROFILE
Experienced Customer Service
Specialist with over 5 years of
experience in Business Process
Outsourcing Industry. Excellent
reputation for resolving problems,
improving customer satisfaction, and
driving overall operational
improvements. Consistently saved costs
while increasing profits.
CONTACT
9b Begonia st., Roxas District,
Quezon City
(--
EDUCATION
University of the East - Manila
Undergraduate in Associate in Computer
Technology Course, 2007
SKILLS
Exceptional communication and networking skills
Successful working in a team environment, as well as
independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality results
WORK EXPERIENCE
VERBIT.AI,
FREELANCER, TRANSCRIPTION QUALITY SUPERVISOR
MARCH 201 - PRESENT
Reviewing and finalizing transcripts and captions of various
subjects from Reviewers and Editors for errors and
inconsistencies. Once approved, will be submitted to clients. We
also check tickets with issues regarding error with media
provided by clients or fraudulent submissions.
TASKUS,
TEAMMATE, CUSTOMER SERVICE SPECIALIST
SEPT 2020 - MARCH 2021
Provide assistance to Partner Drivers as a ride-hailing app
support agent regarding inquiries about their documents, ride
experience or disputes.
To forward immediate concerns to specific team that would be
able to address concerns in the soonest time possible
WORK EXPERIENCE
CONCENTRIX PHILIPPINES,
CUSTOMER SERVICE REPRESENTATIVE
JUL 2014 - AUG 2019
Handling customer's concerns regarding billing, network and
basic technical issues (phone, tablet and mobile broadband
device) and solving them thru processes provided by the client
while meeting the prescribed metrics of the clients.
ST. PETER LIFE PLANS, SALES AGENT I
MAR 2013 - JUN 2014
Selling and promoting St.Peter Life Plans so customer can avail
and benefit from them.
Helping the customers with processing applications for availing
products and services offered.
SYKES ASIA INC, CUSTOMER SERVICE REPRESENTATIVE
JAN 2011 - APR 2011
Coordinating with customers in regards of resetting and
recovering passwords thru private forum messaging in MSN.com.
