I have a 5 year experience working in the BPO industry, 3 years working as an SME for special projects, production and training environments. I have experience handling teams in rare occasions, grading calls, and creating reports for the management teams.
I also have 5 years experience working as a Transcription Quality Supervisor-Freelance for Verbit, which utilizes both AI and human transcription to deliver quality results. What we do is we proofread the final copy of the transcription or video captions before submission to the client. We also do fraud checks, media error submissions and grading reviewers.