Eugene
AGONMA
customer service/
virtual assistant
Summary
I am an enthusiastic, reliable, cheerful,
warm and hardworking person with more
than five (05) years of experience in
telemarketing, customer support and
virtual assistant that I can put at your
service. I also have a lot of experience in
website auditing, backlinks research and
video editing, canva.
University courses
University courses
Expert in mindset change| 2020 /
NGO IYF
Bachelor's degree, Marketing| 2018
University of Nantes
Business School| 2013 University of
Abomey-calavi Benin
Professional and linguistic
references
French: Very good (Native)
English: Good
Espagnol: Bon
Google sheets, docs: Very good
Office suite: Very good
Zendesk: Very good
Shopify: Very good
Freshdesk: Very good
Slack, Discord, Skype, Whatsapp etc...
CRM: OpenPhone, Ringover, 3CX, go
high level, Zoho, Bitrix24 etc...
INTERESTS
Soccer, Water Skiing, Tracking,
Music, Movies, Reading
CONTACT
Marché djadjo
00229 Abomey-Calavi
--Skype :live:.cid.bf4458f8efd11 87f
Linkedin: eugène-agonma-b866671b1
https://www.upwork.com/freelancers/~0
1bbc-d3f956
Professional Experience
Love and Jewelry | Customer Service Agent via facebook,
instagram and zendesk ||September 2019 to 2021
Jürgen | Customer Service French Car Dealer
August 17, 2021 - December 27. 2022
Kaitsuko | Customer Service (French, Italian, German, English,
Spanish, Swedish) 2021 to 2022
Media JD | Customer Service Representative / Virtual Assistant |
Management to minimize production issues
Instaturbo | Subscription Management | 20 May 2020 to January
2023
MonAssistante-Virtuelle | Telephone Prospecting / Calls to convert
prospects to customers | September 10, 2020 to December 2020
Ilinc |B2B Telemarketing|
Vivagun | Customer Support | Customer Management via Gorgias
Lisa vintage | Data entry in WordPress and google sheet.
Translator French English Spanish German / Amal Radouane
https://laphotographiescolaire.fr/: Community manager and
preparation of editorial calendar social media template
Ninjah Agency | Cold call real estate broker
Main skills
Very good web culture, and perfect mastery of the company's
sector
Good management of pressure
Creativity, capacity for innovation, initiative.
Mastery of computer tools
Good writing skills
Sense of organization
Moderation of the page by emojis,
Hide unwanted comments
Product information and encouraging customers to buy
Resolving problems amicably with customers
Customer satisfaction and retention
