Eucharia Ude

Eucharia Chukwu Ude Lagos, Lagos State, Nigeria Email:-Phone: - LinkedIn:www.linkedin.com/in/ Professional Summary I am a Customer Service Professional with over 5 years of experience delivering exceptional service and handling customer inquiries across diverse industries. Skilled in CRM management, problem-solving, and client communication, I ensure timely and effective responses, enhancing customer satisfaction. My ability to thrive in fast-paced environments, along with my proficiency in handling inbound/outbound calls, client follow-ups, and order management, has contributed to improved customer experiences and retention. I am experienced in using various CRM tools such as Salesforce, Zoho CRM, Airtable CRM, GHL, HubSpot, and Intercom, and have a strong track record of streamlining operations to better serve clients. Core Skills ●​ Customer Service: Handling customer inquiries, providing product support, and resolving complaints. ●​ CRM Management: Proficient in Salesforce, Airtable CRM,GHL, Zoho CRM, HubSpot, Intercom for managing customer data and tracking interactions. ●​ Communication: Excellent verbal and written communication skills for inbound and outbound customer interactions. ●​ Problem Solving: Ability to handle customer concerns with empathy, efficiency, and patience. ●​ Time Management: Skilled at managing multiple customer requests simultaneously and ensuring timely resolution. ●​ Tech Savvy: Familiarity with remote work tools like Google Meet, Microsoft Teams, Slack, Zoho Cliq and Zoom for seamless communication. ●​ Adaptability: Quick to adapt to new systems and changes in processes. Professional Experience Virtual Assistant Freelance/Remote Support | Apr 2019 – Present ●​ Delivered virtual customer support for a range of clients, handling inquiries, client communication, and service follow-ups. ●​ Managed CRM systems like HubSpot and Zoho to track leads, client interactions, and ensure timely follow-ups. ●​ Resolved customer issues related to products and services, ensuring customer satisfaction and improving retention. ●​ Assisted with order processing, product updates, and schedule management, improving client satisfaction by 20%. Customer Service Representative Learners Park Schools LTD | Jan 2020 – Present ●​ Manage parent and student communications via email and phone, addressing inquiries and resolving concerns. ●​ Schedule meetings and appointments using Google Calendar and Calendly. ●​ Streamline follow-up communications, improving response times and ensuring satisfaction. ●​ Assist in proofreading and editing school reports and newsletters, ensuring accuracy and clarity. ●​ Update and maintain student records and facilitate smooth administrative processes. Telemarketer Meridians Life Support LTD | Jul 2018 – Dec 2019 ●​ Conducted cold calls to generate leads and convert them into customers, achieving a 20% increase in sales. ●​ Managed client communication and appointment scheduling through Salesforce, improving response time by 25%. ●​ Followed up on leads and updated records, resulting in increased customer retention. ●​ Handled client complaints and resolved service issues, ensuring improved customer experiences. Virtual Assistant His Grace Travels and Tours | Mar 2017 – Jun 2018 ●​ Assisted with client inquiries for travel services, bookings, and cancellations, improving customer response time by 20%. ●​ Managed client communications through email, chat, and phone, improving customer satisfaction by 15%. ●​ Tracked client interactions and project statuses using HubSpot CRM, ensuring timely follow-ups and improved client retention. ●​ Assisted with email marketing campaigns using Mailchimp, improving customer engagement by 15%. Education & Certifications ●​ ●​ ●​ ●​ ●​ Dexa Virtual Assistant Certification – Dexa (2025) Asana Workflow Specialist Certification – Asana Academy (2025) In-Demand IT Support Skills – Digital Witch IT Support Community (2025) English Diction Certification – Speak Right Educational Consult (2022) B.Sc. in Education (Economics) – Lagos State University (2009 – 2014) Tools & Technologies ●​ CRM: Salesforce, Airtable CRM, GHL, Zoho CRM, HubSpot, Intercom, Pipedrive ●​ Project Management: Asana, Trello, ClickUp, Notion, Monday.com, Microsoft To-do ●​ Communication: Slack, Microsoft Teams, Zoho Cliq, Zoom, Google Meet ●​ Email Management: Mailchimp, Klaviyo, Zoho Campaigns, ActiveCampaign ●​ Scheduling: Google Calendar, Calendly, Acuity Scheduling ●​ Document Management: Google Drive, Dropbox, Onedrive,Zoho work drive ●​ Sales/Lead Generation Tools: Apollo.io, Yelp, Realtor, Lemlist Achievements & Results ●​ Increased client retention by 20% through personalized follow-ups and excellent customer service. ●​ Reduced response time by 30% by implementing CRM tools to track customer interactions and manage service requests. ●​ Improved customer satisfaction by 25% through proactive issue resolution and first-contact problem solving. ●​ Boosted sales by 15% through upselling and promoting additional products to existing customers. ●​ Handled 500+ customer inquiries weekly with 95% customer satisfaction.