Ethelyn Enriquez

ETHELYN ENRIQUEZ CUSTOMER SERVICE AND SALES --San Jose Del Monte, Bulacan SUMMARY Highly motivated and dedicated professional with extensive experience in service recovery, customer support, and sales calling. Skilled in managing challenging situations and resolving customer issues efficiently. Seeking a position to leverage my expertise in providing exceptional customer service and contributing to the success of an organization. EDUCATION Polytechnic University of the Philippines Bachelor of Science Major in Economics Graduated March 2023 SKILLS & TOOLS Proficiency in Microsoft Office Applications (such as Word, Excel, Powerpoint, etc.) and Google workspace (such asGmeets, Sheet, Docs, Slides, Forms etc). Expertise in Statistical Packages for Social Sciences (SPSS) QuickBooks for Accounting (software) Intelligent Desktop (software) Sales Force (software) FreshDesk (software) Juniper (software) Maker (software) Zendesk (software) ZOHO (software) PROFESSIONAL EXPERIENCE Medical Billing Specialist Allied Pain and Spine Feb 2025- Oct 2025 submit accurate claims to insurance companies, managing patient billing and payments, and ensuring compliance with healthcare regulations via call, email and chat. verifies insurance, creating invoices, following up on unpaid claims, resolving denied claims, and answering patient billing inquiries. Real State Agent/ Virtual Assistant Whissel Realty (USA) Feb 2024- Aug 2024 Make 75 to 125 calls a day using Mojo dialers - outbound and inbound Setting of appointments in prospect to discuss potential deal Use follow Up Boos to enter new leads from Mojo. Customer Support Representative II (Chat & Email) TaskUs, Inc. (Bulacan) Nov 2020 - Dec 2023 Assigned in service recovery to encourage customer to continue their subscription and account. Assisted customers in monitoring the status of their shipment, disputing charge on their accounts. Team Leader (Data Scrapping) Pleeber LLC (Quezon City) Oct 2022 - Oct 2023 Upload events on the Pleebr website from the main events page. Conduct weekly coaching sessions for the Data scrapping team as well as weekly QA audits. Customer Service Agent Destinations of the World (Mandaluyong) Aug 2016 - May 2020 Assists in obtaining hotel confirmation numbers and ensures the hotel’s awareness of the guests’ special requests. Assist travel agents in confirming their guests’ bookings, cancellations, and complains. Senior Specialist II JP Morgan Chase Banks Phils (Taguig) Dec 2009- Jun 2016 Assists customers in providing balances and verify transactions for personal and business accounts. Submits claims for unauthorized transactions and assists customers to the respective department to accommodate their concerns. Provider Phone Representative TeleTech (Rizal) Jun 2007- Nov 2009 Answers benefit and claim inquiries from doctors and other health care professionals. Assists Neophyte agents with their calls and provides product knowledge. Accounting Staff JEC Accounting & Bus Consultancy (Rizal) Mar 2004- Jun 2007 Assists in creating the client’s financial statements, payroll, BIR filing, and do monthly, quarterly, semi annual or annual audit. Processes loans for small entrepreneurs that are financed by US companies.