Ethelyn Enriquez

Hi! I’m Ethelyn Enriquez, a highly motivated and results-driven professional with over 15 years of experience in customer service, sales support, and virtual assistance. I specialize in handling service recovery, resolving customer concerns with empathy and efficiency, and managing high-volume communication across chat, email, and calls.

My background includes working with global companies such as JP Morgan Chase, TaskUs, Whissel Realty, and Allied Pain & Spine Institute. where I honed my skills in client communication, appointment setting, and CRM tools like Salesforce, Zendesk, and FreshDesk. Whether it’s assisting customers with billing disputes, confirming travel bookings, or uploading event data for websites, I bring precision, warmth, and a can-do attitude to every task.

I’ve also led teams, conducted QA audits, and coached agents to improve performance. My approach is collaborative and proactive—I believe in clear communication, timely follow-ups, and always going the extra mile to ensure client satisfaction.

Tech-savvy and detail-oriented, I’m proficient in Microsoft Office, Google Workspace, SPSS, QuickBooks, and various customer support platforms. I adapt quickly to new tools and workflows, making me a reliable partner for businesses looking to streamline operations and enhance customer experience.

If you’re looking for a freelancer who can handle customer interactions with grace, manage backend tasks with accuracy, and contribute positively to your team, I’d love to work with you.