Esther Okoronkwo

ESTHER OKORONKWO VA||Customer Support||Appointment Setting ||Email Management || PROFESSIONAL SUMMARY Highly organized and detail-oriented Virtual Assistant with proven experience in appointment setting, email management, and customer support. Skilled in streamlining communication, managing schedules, and delivering prompt, professional service to clients. Committed to maintaining efficiency, confidentiality, and a high standard of customer satisfaction. CORE SKILLS Professional Skills ● Virtual Assistance & Administrative Support ● Calendar & Email Management ● Customer Service & Communication ● Time Management & Task Prioritization ● Document Handling & File Organization ● Attention to Detail & Accuracy ● Flexibility & Problem-Solving ● Confidentiality & Professionalism Tools & Platforms ● Office & Collaboration: Google Workspace (Docs, Sheets, Gmail, Drive), Slack, Zoom, Calendly ● CRM & Customer Support: Zoho CRM, HubSpot, Zendesk, Freshdesk ● Project & Task Management: Trello, ClickUp, Asana, Airtable, Monday.com ● E-commerce: Shopify PROFESSIONAL EXPERIENCE Virtual Assistant Greenfield Global LLC | Remote | April 2024 – May 2025 ● Managed appointment scheduling and coordinated calendars for over 20 executives across multiple departments. ● Streamlined meeting organization workflows, reducing scheduling conflicts by 35% and improving overall efficiency. ● Utilized tools such as Google Calendar, Microsoft Outlook, and Zoom to ensure smooth coordination and time management. ● Maintained a high level of responsiveness and professionalism while handling cross-departmental communication and updates. Personal Assistant USBEST LTD | February 2023 – March 2024 ● Provided high-level administrative support, managing calendars, coordinating schedules, and ensuring document accuracy. ● Streamlined internal workflows to improve daily efficiency and team productivity. ● Delivered prompt, personalized customer support, resolving inquiries and maintaining client satisfaction. ● Maintained professional communication across email, phone, and in-person interactions, fostering strong client and stakeholder relationships. ● Demonstrated adaptability and proactive problem-solving in fast-paced environments. ACADEMIC QUALIFICATION University of Lagos Bachelor of Applied Science (BASc), Computer Science 2018 – 2022 Certifications & Trainings The Complete Google Sheets Course Udemy | Issued July 2025 Certified E-commerce Virtual Assistant Udemy Certified Customer Service Professional Freshworks Academy Google Workspace Proficiency Udemy