Esther Okoronkwo

Hello! I’m a professional Virtual Assistant with solid experience in Shopify store building, customer support, and appointment setting. I help entrepreneurs and businesses create efficient systems, deliver exceptional customer experiences, and maintain smooth, organized operations that drive productivity and growth.

One of my key strengths is Shopify store creation and management. I’ve built and customized Shopify stores from the ground up — setting up themes, adding and optimizing products, creating detailed descriptions, configuring payment gateways, and ensuring each store is visually appealing and easy to navigate. My goal is to help brands establish a strong online presence that converts visitors into loyal customers.

In addition to Shopify expertise, I provide comprehensive virtual assistance to help business owners save time and focus on high-value tasks. My responsibilities often include managing emails, scheduling appointments, maintaining spreadsheets, organizing files, and handling data entry. I’m also experienced in CRM management, lead tracking, and customer communication to ensure operations run efficiently.

As a customer support specialist, I believe in handling every client interaction with empathy and professionalism. Whether it’s responding to inquiries, resolving issues, or managing post-sale support, I aim to ensure customers feel valued and heard. I take pride in being reliable, detail-oriented, and solution-driven in every aspect of my work.

I’m skilled in tools such as Shopify, Google Workspace, Microsoft Office, Canva, Slack, Zoom, and various CRM platforms. I adapt quickly to new technologies and enjoy learning new systems to better support clients’ evolving needs.

If you’re looking for a dedicated, organized, and results-driven Virtual Assistant who can build and manage Shopify stores, deliver excellent customer support, and keep your operations running seamlessly, I’d love to work with you and help your business grow.

Key Skills:

Shopify Store Setup, Customization & Management

Product Listing, Optimization & Order Processing

Customer Service & Email Support

Appointment Setting & Calendar Management

Data Entry & CRM Maintenance

Admin Assistance & Online Research

Google Workspace, Microsoft Office & Canva

Strong Communication, Organization & Problem-Solving Skills