Esther Malinga

ESTHER MALINGA EXECUTIVE VIRTUAL ASSISTANT A highly talented and detail-oriented Virtual Assistant and customer service advocate with over three years of experience supporting U.S.-based companies. Known for providing exceptional administrative and client support while ensuring every project is completed accurately, on time, and with complete confidentiality. Thrive in fast-paced virtual environments by staying organized, proactive, and focused on delivering outstanding results, building strong relationships, and ensuring 100% client satisfaction. STRENGTHS AND EXPERTISE Executive Support Customer Service Confidentiality & Professionalism Office Administration Communication & Interpersonal Skills Client Relationship Management Time & Task Management Problem Solving & Critical Thinking Project Coordination PROFESSIONAL EXPERIENCE Independent Contractor August 2024 - Present Virtual Assistant Accomplishments: Provide comprehensive administrative support to executives and teams in U.S.-based companies. Manage calendars, schedule meetings across multiple time zones, and coordinate travel arrangements. Handle email correspondence, draft professional documents, and prepare reports and presentations. Conduct research, compile data, and organize information for decision-making and project planning. Maintain accurate records, files, and databases to ensure smooth daily operations. Coordinate virtual meetings and follow up on action items to ensure timely completion. Assist with onboarding, team communication, and project management through tools like Asana, Trello, and Slack. Safeguard sensitive company and client information, maintaining strict confidentiality at all times. Identify workflow inefficiencies and suggest improvements to enhance productivity and organization. Safter Road Towing Services July 2022 - July 2024 Customer Service Reprsentative Accomplishments: Delivered exceptional customer support to U.S. clients via phone, chat, and email, maintaining service standards aligned with company goals. Assisted stranded motorists by coordinating with tow truck operators across multiple U.S. states. Managed high-volume inbound and outbound calls while maintaining empathy and professionalism. Processed service requests, verified insurance details, and ensured accurate dispatch of roadside assistance. Resolved complaints efficiently, often under time pressure, to ensure client satisfaction. Prepared daily reports summarizing call logs, service resolutions, and performance metrics. Collaborated with U.S.-based supervisors and dispatch teams during U.S. working hours (EST/PST). Mater Misericordiae Hospital Counseling Psychologist Intern April 2022 - June 2022 Accomplishments: Providing counseling support to patients dealing with emotional and psychological challenges while helping them develop healthy coping strategies Assisting in conducting psychological assessments and follow-up sessions to track patient progress and well-being Offering a compassionate and non-judgmental space for patients to express their feelings and find clarity during difficult times Collaborating with senior psychologists and medical staff to ensure holistic care and continuity of support for patients Receiving positive feedback from both patients and supervisors for empathy, professionalism, and genuine care EDUCATION Technical University of Kenya Bachelor of Science Counseling Psychology References are available on request.