Esther Ifiok Monday

Esther Monday PROFESSIONAL SUMMARY Detail-oriented Data Entry Specialist, Transcription VA, and Research Specialist with over 4 years of experience providing accurate, organized, and timely data solutions for professionals, researchers, and business owners. Skilled in Excel, Google Sheets, transcription, and online research, I combine speed (80+ WPM) with 99% accuracy to transform raw data, handwritten content, and audio files into clean, structured, and ready-to-use formats. I’m known for my consistency, confidentiality, and clear communication delivering polished results that help clients save time, stay organized, and make better data-driven decisions. CORE COMPETENCIES  Data Entry & Data Cleaning  Manual Transcription (Audio, Video, Podcast, Legal & Academic)  Typing & Document Formatting  PDF to Excel/Word Conversion  Web & Market Research  Copy & Paste Tasks       TOOLS & SOFTWARE  Microsoft Excel, Word, PowerPoint  Google Workspace (Sheets, Docs, Drive)  CRM Systems (HubSpot, Zoho)  Transcription Tools: Express Scribe, oTranscribe, Descript    Spreadsheet Organization & Reporting Lead Generation & Email Finding CRM & Database Management Online Form Filling & Data Validation File Organization & Document Preparation Confidential Information Handling Research Tools: LinkedIn, Apollo, Google Advanced Search PDF Tools: Adobe Acrobat, SmallPDF Communication: Slack, Zoom, Trello, ClickUp PROFESSIONAL EXPERIENCE Data Entry Virtual Assistant | Digital Witch May 2025 – October 2025  Entered and updated student records, course information, and community metrics using Excel, Google Sheets, and CRMs (Airtable, HubSpot).  Performed data verification and cleanup for 100% accuracy.  Converted handwritten notes, scanned materials, and workshop transcripts into professional digital documents.  Organized files in cloud storage (Google Drive, Dropbox) for easy access.  Prepared simple reports and KPI summaries for management. Executive Virtual Assistant | Gold Empire January 2024 – February 2025  Managed email and live chat support using Intercom, resolving client inquiries professionally.  Maintained CRM records and ensured data accuracy.  Contributed to FAQs and help center content to improve customer experience.  Coordinated client communication across multiple time zones. Virtual Assistant | Business First February 2024 – May 2024  Managed client inboxes, schedules, and project tracking.  Entered customer details into CRMs and project management tools.  Supported lead generation and customer service initiatives.  Documented interactions for workflow tracking. Customer Service Representative | Marvel Computer Institute January 2016 – December 2019  Provided in-person, phone, and email support to students and clients.  Resolved technical issues, processed returns/exchanges, and documented inquiries. Data Entry Clerk | Nigeria Christian Academy March 2014 – December 2015  Performed accurate data entry, document preparation, and record management.  Assisted with scheduling, office correspondence, and monthly reporting.  Maintained organized files and supported office administration tasks. EDUCATION Higher National Diploma in Computer Science Akwa Ibom State Polytechnic – 2022 CERTIFICATIONS  National Diploma in In-Demand-IT Skill Digital Witch Academy – 2024  Diploma in Data Analysis Abuja Data School – 2023 INTERESTS Digital Innovation • Education Technology • Data for Social Impact • Virtual Collaboration STRENGTHS  Highly organized and reliable  Strong communication skills  Fast, accurate, and detail-oriented  Proactive problem-solving  Friendly, professional, and adaptable