Esther Ifiok Monday

Esther Monday Customer Service Representative Abuja, Nigeria, 900001 | --| Linkedin PROFILE Customer Service Representative with 5+ years’ experience providing efficient, knowledgeable service to customers. Experienced in resolving customer issues, helping to create positive customer experience. Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer service and driving customer satisfaction. recognized for excellent teamwork and collaboration. Adapt at handling challenging situations with professionalism and empathy. Eager to bring my skills and enthusiasm to contribute to a dynamic company. EDUCATION HND in Computer Science Akwa Ibom State Polytechnic Sep 2019 – Oct 2022 SKILLS ● ● ● ● ● ● ● ● ● Communication skill Familiarity with CRM software Customer Satisfaction Detail Oriented Problem Solving skill Strategic Thinking Active Listening Attention to details Data Entry ● ● ● ● ● ● ● Microsoft Office Suite Graphic Design Project Management skill Teamwork/Relationship Building Email Management Appointment Scheduling Time Management WORK EXPERIENCE Customer Service Representative Jan 2016 - Dec 2019 Marvel Computer Institute ● Engaged with customers over the phone, effectively addressing inquiries and providing solutions, utilising multiple channels including email and live chat, resulting in improved customer satisfaction and retention. ● Developed and implemented a comprehensive customer service training program for new hires. Assisting customers with product information. ● Collaborated with cross functional teams to resolve complex customer issues. ● Maintaining concentration and focus in order to meet performance goals. Administrative Assistant/Data Entry Clerk March 2014 - Dec 2015 Nigeria Christ Academy Institute ● Produce monthly reports using advanced Excel spreadsheet functions. ● Organized forms, made photocopies, filed records and prepared correspondence and reports. Obtained scanned records and upload them into the database. ● Fulfilled all general duties such as preparing, checking, verifying, and processing client’s data and information. ● Maintained data entry quality levels to support team productivity and efficiency.