ESTHER GABRIEL
LinkedIn: linkedin.com/in/esther-gabriel-a0089b2a3
Upwork: Esther Aregbesola
Professional Summary
I am an experienced customer-support virtual assistant with a track record of providing
comprehensive administrative support to executives and businesses. Proficient in appointment
setting, customer support management, telemarketing/cold calling, lead generation, arranging
travel itineraries and coordinating meetings with precision.
Skilled in utilizing communication tools, CRM tools and project management tools such as
Microsoft Teams, Zoom, Skype, HubSpot, Zendesk, Freshdesk, intercom Loom, Slack,
Apollo.io, Apollo-GDS, Trello, ClickUp, Monday.com, Google Suit, Microsoft 365 etc. ensuring
seamless collaboration across remote teams. Continuously seeks opportunities to optimize
workflows and enhance operational efficiency. Excellent at setting priorities for tasks and
managing time to meet deadlines. Devoted to protecting client privacy and providing outstanding
customer service.
Bio Data
Contact address: 21 Grace Crescent Pipeline Rumuokwurusi Port Harcourt
Phones: -, -
Email:-
Core Competences
Soft Skills: Communication, Strategic planning, Organization, Presentation, Creativity,
Leadership, Time management, Public Speaking, Inter-personal skills, Analytical skills,
Adaptability, Multitasking, Team management, Customer Service, Problem-solving, Teamwork,
Work Ethic, Attention to Detail
Technical Skills:
• Productivity software applications such as Google Suite (Docs, Sheets, Slides, Forms),
Trello, Slack, Zapier, Zoom, JIRA, Salesforce.
• Project Management tools (Trello, ClickUp, Asana, Monday.com)
• Customer support (Client Management System, Intercom)
• Customer Relationship Management (CRM) Software’s (Freshdesk, GoHigh Level,
Zendesk, HubSpot)
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Cloud storage/management tools (Google drive, One Drive, Dropbox)
Appointment setting (Calendly, Clockify, Google calendar, Pick a time, Microsoft
teams)
Lead Generation (apollo.io, salesforce, Google ad, Facebook ad).
Telemarketing/Cold Calling
Work Experience
DyninoGroup Willimgton Dalewa USA
Customer Support Manager (Remote) February 2023– February 2024
• Assist customers with booking flights, accommodations,
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transportation, and other travel-related services.
Create and manage travel itineraries for clients, including details on
flights, ensuring accuracy and completeness.
Respond promptly to customer inquiries via phone, email, or online
chat, addressing questions about bookings, travel policies, and
other related concerns.
Handle and resolve customer issues and complaints related to
travel arrangements, cancellations, delays, or other unforeseen
situations, aiming for customer satisfaction and loyalty.
Provide guidance on required travel documentation, such as visas,
passports, and vaccinations, ensuring customers are well-informed
and prepared for their trips.
Explain and offer travel insurance options to customers, outlining
the coverage and benefits to help them make decisions that align
with their needs and preferences.
ASAPTickets San Francisco, California, United States
Independent Travel Manager (Remote) March 2022 – November 2023
• Conduct detailed consultations with clients to understand their
travel preferences, requirements, and budget.
• Develop personalized travel itineraries, including flights,
accommodations, transportation, and activities, tailored to meet
clients' specific needs and desires.
• Handle the booking process for flights, hotels, rental cars, and other
travel-related services, ensuring accuracy and confirming
reservations.
• Work within clients' budget to provide cost-effective
travel solutions while maintaining high-quality experiences.
• Advise clients on necessary travel documentation, such as
passports, visas, and immunizations, and assist with the
application process if required.
• Educate clients about the importance of travel insurance and assist
in selecting suitable coverage options based on their travel plans.
• Provide support and guidance to clients in case of unforeseen
circumstances, such as flight cancellations, travel delays, or
emergencies, ensuring a smooth resolution.
• Build and maintain strong relationships with clients, ensuring their
satisfaction and encouraging repeat business and referrals.
I-Made travel consults Port Harcourt, Nigeria
Travel Manager January 2018 – December 2022
• Spearheaded the visa application process for clients, ensuring accuracy, completeness,
and timely submission of documentation
• Advised clients on suitable academic programs and institutions based on their preferences
and qualifications, contributing to successful admissions outcomes.
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Acted as a trusted advisor to clients, offering expert guidance and recommendations to
meet their travel and educational objectives
Arranged transportation, accommodations, sightseeing tours, and other travel
arrangements to ensure a seamless and memorable travel experience.
SC Industrial Gas Manufacturers Ltd Port Harcourt Nigeria
Lead Generator (Remote) August 2022 – March 2024
• Utilize Apollo.io platform to identify and research potential leads within the target
market.
• Employ Apollo.io's tools and features to track lead engagement and assess the
effectiveness of outreach efforts.
• Input and manage lead data in Salesforce CRM system, ensuring accuracy and
completeness of information.
• Plan, create, and manage Facebook ad campaigns to generate leads and drive traffic to the
company's website or landing pages.
• Engage leads in conversations to understand their needs, challenges, and level of interest
in the company's gas products.
• Evaluate lead responses and determine their readiness to progress to the next stage of the
sales process, such as scheduling a demo or sales consultation.
Education
Dreamport Willington Dalewa USA
• Personal Data Protection November 2023 – January 2024
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Digital Skillshop Academy Port Harcourt Nigeria
Certificate of completion in;
IT support, customer support, project management, appointment setting, lead generation
January 2019 – March 2019
Federal Polytechnic Idah Kogi State Nigeria
HND, Mathematics and statistics
Tools that I am proficient in include: Zoho, zendesk, mailchimp, slack, Google suite,
Microsoft suite, zoom, Skype, Acuity, Calendly, Time camp, Jira, HubSpot, FreshDesk, Asana,
Trello, clickup, Monday.com, Appolo.io, CMS, Clockify, Time doctor, Zapier, Dropbox, Loom,
Microsoft Teams, Artificial Intelligence tools, Intercom, Airbnb, Booking.com etc.
