ESTHER OKPONG-
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Lagos, Nigeria
Profile
Detail-oriented accounting professional with 4 years of experience across internal auditing, financial reporting, and
account reconciliation. Proven ability to enhance compliance, streamline financial processes, and support accurate
decision-making through data-driven insights. Proficient in Microsoft Dynamics 365, Zoho Books, and Power BI, with a
solid foundation in internal controls and customer relationship management. Currently pursuing ICAN certification,
committed to delivering value through precision, accountability, and strategic financial management.
Professional Experience
07/2024 – present
Customer Care Officer
ACCESS BANK PLC
Managed customer accounts and processed financial transactions with high accuracy.
Resolved customer complaints and escalated complex issues to appropriate units.
Educated clients on banking products, boosting service uptake.
Ensured full compliance with documentation and KYC requirements.
Collaborated across departments to streamline service delivery.
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04/2023 – 04/2024
Internal Audit Executive
PRESIDENT PAINT NIGERIA LIMITED (NYSC)
Collaborated with warehouse team to audit stock levels and resolve inventory
discrepancies during internal audits.
Audited financial and operational records, reducing discrepancies by 45%.
Strengthened internal controls, improving process efficiency by 50%.
Prepared audit reports with actionable recommendations.
Enhanced documentation practices, increasing accuracy by 50%.
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03/2022 – 04/2023
Account Executive/ Customer Service
SHULLY IMPORT AND EXPORT SERVICE LIMITED
Managed inventory records and supported monthly stock reconciliation, improving stock
accuracy by 40%.
Reconciled customer and supplier accounts, cutting unpaid balances by 50%.
Implemented documentation systems that improved record efficiency by 80%.
Reduced unresolved complaints by 50% through prompt resolution and follow-up.
Collected and analyzed feedback to improve service delivery.
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01/2016 – 03/2017
Sales Executive
IKEJA ELECTRICITY DISTRIBUTION COMPANY
Conducted market research to identify sales opportunities.
Built customer relationships and recommended tailored solutions.
Consistently exceeded sales targets and performance goals.
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Education
2021
Bachelor Of Science In Accounting, Second Class Lower division
Benue State University, Makurdi
Skills
Financial Reporting
Inventory Management and Stock Reconciliation
Microsoft Word, Excel & Power BI
Zoho Suite
Customer Relationship Management
Microsoft Dynamics 365 (CRM & Finance Modules)
Data Analysis and Interpretation
Internal control processes
Certificates
The Institute of Chartered Accountants of Nigeria
(ICAN)- In View
Data Visualization Certificate at EXCELERATEOctober, 2024
Data Analysis Professional Certificate at TECH4DEV
NIGERIA - April, 2024
Human Resources Management Professional
Certification at ALPHA CONSULTING SERVICEMay, 2023
Customer Service Professional Training Certificate at
INGENIUM CONCEPTS LTD- January, 2023
Languages
English
