Esther

Hi, I’m Esther!

I’m an Administrative Data Analyst and Customer Support Specialist with over four years of professional experience supporting businesses through accurate data management, efficient communication, and exceptional client service. With a background in accounting, internal auditing, and customer relations, I help professionals and business owners stay organized, make data-driven decisions, and deliver top-tier service.

My approach is grounded in precision, accountability, and clear communication. I’ve worked with banks, manufacturing firms, and trading companies—handling everything from data entry and reconciliation to resolving client issues and generating detailed reports.

What I Offer:

Administrative & Email Management

• Calendar scheduling, meeting coordination, and task tracking
• Professional inbox management and timely email handling
• Document preparation, proofreading, and report formatting
• File and document organization using Google Drive, Microsoft 365, and Zoho

Customer Support

• Outstanding service via email, phone, and chat
• Prompt resolution of client complaints
• Product and service education to boost engagement
• CRM management using Microsoft Dynamics 365 and Zoho CRM

Data Analysis & Reporting

• Data cleaning, validation, and organization
• Financial reporting and account reconciliation
• Audit support and internal documentation
• Dashboards and visual reporting with Power BI and Excel

Tools I Use

• Microsoft Excel | Power BI | Word | PowerPoint | Outlook
• Microsoft Dynamics 365 | Zoho Books | Google Workspace

Soft Skills

• Excellent communication and problem-solving
• Strong coordination and time management
• Analytical thinking and attention to detail
• Ability to work independently in a remote setup

Whether you’re looking for consistent support with daily operations or need help making sense of your data, I’m here to help your business run smoothly and grow confidently.

Let’s connect and get started!