ESTHER CHINWENDU NWOSU
ADMINISTRATIVE OFFICER || VIRTUAL ASSISTANT
|| - ||-|| LinkedIn Profile
SUMMARY
Administrative Officer with 5+ years of experience streamlining office operations, managing
schedules, and supporting executives and teams. Proficiently using Google Calendar, Trello, Asana,
Microsoft Teams, and other task automation tools to streamline workflow and enhance
productivity. Skilled in managing complex calendars, coordinating travel arrangements, and
handling confidential information, focusing on time management, communication, and problemsolving. Adept at managing multiple tasks simultaneously, maintaining high accuracy in data
management, coordinating successful events, and implementing cost-saving initiatives.
SKILLS
▪Administrative Support
▪Data entry
▪Communication Skills
▪Virtual Assistance
▪Social Media Management
▪Organizational Skills
▪Google Workspace
▪Hubspot
▪Slack ▪CRM Tools ▪Discrete
▪Problem Solving ▪Resourceful ▪Time Management
▪Scheduling ▪Filing & Documentation ▪Data Management ▪Customer Support ▪Project
Management ▪Email & Calendar Management
PROFESSIONAL EXPERIENCE
Virtual Assistant/Customer Support Officer
Aramorhub
02/2023 – 11/2024
● Managed over 100 customer inquiries daily, resolving 95% of issues within the first interaction
and providing timely assistance with account-related matters.
● Gathered and analyzed customer feedback through regular surveys and direct communication
with clients, leading to a 20% improvement in customer satisfaction.
● Developed and delivered training sessions to enhance customer knowledge, ensuring
customers were well-formed and maintained precise records of all interactions for follow-up.
● Increased positive customer experiences by 15% by staying consistently updated on products
and services through ongoing training and collaboration with product teams.
Customer Support Officer
Vikkyglam Studios
04/2022 –12/2022
● Oversaw daily operations by managing a team of 10 staff members, optimizing scheduling for
on-time appointments, leading to a 20% reduction in wait times and appointment conflicts.
● Improved repeat clientele and a 4.8/5 average customer satisfaction rating by implementing
personalized customer interactions and providing a high level of customer service.
● Reduced stock-outs by 30% through meticulous inventory maintenance and ensuring the studio
is always equipped with the latest products for regular availability.
● Coordinated special events and promoted the studio through targeted marketing campaigns,
resulting in a 50% increase in event attendance and a 25% increase in new client
bookings.
Volunteer
Kloes Africa
07/2021 –01/2022
● Crafted and executed targeted marketing campaigns that increased online engagement by 30%
and led to a growth in website traffic over 3 months.
● Managed social media accounts across multiple platforms, growing brand follower base and
post engagement rates by 40% through strategic content planning and audience interaction.
● Collaborated with the marketing team to enhance Kloes Africa's online presence, contributing
to a 10% increase in brand recognition and a stronger online community.
● Monitored website analytics to identify areas for improvement, and implemented strategies that
improved site navigation and user experience, minimizing bounce rate by 15%.
Data Entry Specialist
09/2021 – 11/2022
Avart / Remote
● Provided data entry services for various clients, accurately entering product details, customer
information, and transactional data into spreadsheets and management systems.
● Maintained high levels of accuracy and speed while entering large volumes of data,
ensuring consistency and quality across all projects.
● Created and maintained organized systems for data management, making it easier for
clients to access and analyze their information.
● Reviewed and cross-checked data for errors, improving accuracy by 15% and streamlining
the review process for teams.
Virtual Assistant
Pace Chambers
08/2019 – 09/2021
● Provided administrative support to attorneys, facilitating the smooth functioning of the office
and enabling a focus on high-priority legal tasks, increasing cases handled monthly.
● Scheduled appointments for a team of 5 attorneys, achieving a 95% client attendance rate and
optimizing schedules to ensure a balanced workload and timely case management.
● Assisted with legal research, providing attorneys with relevant case law and documentation,
improving case preparation efficiency by 15% and supporting successful outcomes.
● Handled all correspondence, ensuring timely and accurate communication with clients, courts,
and other legal entities, improving response times and enhancing client satisfaction.
KEY ACHIEVEMENTS
● Streamlined Office Operations: Reduced document retrieval time by 40% and improved
overall office efficiency by implementing an efficient filing system.
● Enhanced Productivity: Successfully increased team productivity and minimized missed
deadlines by developing and automating task management processes.
● Improved Client Satisfaction: Achieved a 20% increase in client satisfaction ratings through
faster response times and more personalized service.
● Successful Remote Transition: Facilitated a smooth transition to remote work for the team by
setting up digital tools and workflows, resulting in uninterrupted productivity and seamless
communication during the change.
EDUCATION & CERTIFICATION
Bachelor of Arts in English Language and Literature | 2022
Nnamdi Azikiwe University – Awka, Anambra State, Nigeria
Virtual Assistant Fundamental | 2020
Alison
ALX Virtual Assistant Programme
Alx Africa 2024
REFERENCES
Available on Request
