Esther Chibundo

Ofor Esther Chibundo 📍 Bayelsa, Nigeria | 🌐 Remote | ✉️-| ☎️ - Strong communication skills|Strong interpersonal skills|Good customer relationship| Attentive|Relatable Professional Summary Dynamic and results driven Sales and Customer Relations Specialist with 4 years of experience driving revenue growth through cold calling, lead generation, and appointment setting. Skilled in building strong client relationships, closing deals, and delivering exceptional customer service across U.S.-based industries including real estate, insurance, beauty & wellness, and moving/junk removal services. Adept at working in fast-paced environments, consistently exceeding sales targets, and contributing to business growth through effective communication and negotiation. Core Competencies  Cold Calling & Lead Generation  Appointment Setting & Sales Closing  Customer Relationship Management (CRM)  Communication & Negotiation Skills  Client Retention & Upselling  Remote Team Collaboration  Time Management & Prioritization  Active listening  Good rapport skills Professional Experience Sales Representative | Lzon Global Real Estate Remote | Nov 2024 – July 2025  Conduct outbound cold calling, texting, and emailing to identify and qualify potential buyers, sellers, or investors.  Consistently exceeded sales quotas by converting leads into closed deals.  Build rapport and trust with prospects to understand their property needs or investment goals.  Schedule and confirm property showings, virtual tours, or consultations.  Manage a structured sales pipeline in CRM tools (e.g., Salesforce, HubSpot, Podio)  Collaborated with marketing and operations teams to streamline customer engagement strategies.  Meet or exceed monthly sales targets and conversion metrics.  Track outreach, appointments, and deals closed in CRM systems.  Provide weekly or monthly reports to sales managers. Appointment Setter /Cold Caller | United Assurance Insurance Group Remote | April 2022 – July 2024  Place high-volume outbound calls to prospective clients using scripts or call lists.  Introduce the company’s insurance products (health, life, auto, home, etc.) and spark initial interest.  Handle objections professionally and keep prospects engaged.  Qualify leads by identifying their insurance needs and financial readiness.  Schedule appointments for licensed insurance agents or sales reps to provide detailed consultations.  Consistently meet or exceed call quotas, appointment targets, and conversion rates. Client Retention & Sales Representative | Serenity Beauty & Wellness Remote | Jan 2021 – Jan 2022  Maintain regular contact with clients via phone, email, or text to build loyalty.  Address customer concerns promptly and provide personalized solutions.  Follow up after services to ensure satisfaction and encourage repeat visits.  Upsell additional treatments, beauty products, or seasonal offers during client interactions.  Identify client needs and match them with relevant services (e.g., facials, massages, wellness treatments).  Implement retention campaigns such as loyalty discounts, referral bonuses, and special promotions Education Bachelor of Pharmacy (B.Pharm) Niger Delta University, Nigeria | 2020 Tools & Technologies Salesforce | HubSpot | Zendesk | Intercom | Google Workspace | Calendly | ClickUp | Slack | Trello | Notion Languages English (Fluent)