Esther Chibundo

With over four years of experience in sales, customer relations, and client retention, I have developed a strong ability to drive business growth while delivering exceptional service to diverse clients. My career has spanned industries such as real estate, insurance, beauty & wellness, and service-based companies like moving and junk removal, all focused on the U.S. market. Across these roles, I have consistently demonstrated my ability to generate leads, build trust, and close deals while ensuring clients feel supported and valued throughout the process.

In real estate sales, I specialized in cold calling and appointment setting, reaching out to potential buyers, sellers, and investors to qualify leads and schedule consultations. I successfully built rapport with prospects, identified their property needs, and guided them toward the right solutions. By leveraging CRM tools such as Salesforce, HubSpot, and Podio, I maintained an organized pipeline that enabled me to exceed monthly sales quotas and contribute directly to revenue growth. My ability to communicate persuasively and follow through with prospects ensured a steady stream of closed deals and repeat business.

In the insurance sector, my role as an appointment setter and cold caller required me to be persistent, professional, and detail oriented. I placed high volume outbound calls, educated prospects on different insurance products, and scheduled appointments for licensed agents to finalize consultations. By handling objections effectively and qualifying prospects carefully, I consistently surpassed appointment setting targets. This experience sharpened my skills in lead qualification, active listening, and objection handling, which are essential skills that translate into success in any sales driven environment.

At a beauty and wellness spa, I focused on client retention and upselling services. I built strong client relationships by maintaining regular communication, addressing concerns promptly, and recommending personalized treatments or packages. Through loyalty campaigns, referral bonuses, and targeted follow-ups, I encouraged repeat visits and increased revenue streams. I also upsold beauty products and seasonal offers, further enhancing client satisfaction while driving additional sales. This role reinforced my ability to combine sales techniques with empathy and customer care.

What sets me apart is my ability to adapt these skills across industries while working remotely. I am highly organized, self motivated, and effective at collaborating with teams across different time zones. Proficient with tools like Zendesk, Intercom, Google Workspace, Calendly, and ClickUp, I manage my tasks efficiently and maintain seamless communication with clients and colleagues.

Overall, I bring a blend of strong interpersonal skills, proven sales expertise, and customer-focused strategies. My track record of exceeding performance metrics, combined with my ability to foster lasting client relationships, makes me a valuable asset to any organization seeking growth, client retention, and exceptional service delivery.