Esther Anih

I am a results-driven Cold Caller and Customer Service Representative based in Lagos, Nigeria, with a strong background in outbound reach , appointment setting, and customer relationship management. I specialize in handling high-volume customer interactions while maintaining a high standard of service, ensuring both customer satisfaction and operational efficiency. Over time, I have developed a balanced skill set that allows me to support team operations while also contributing directly to sales and business growth as an independent contractor.

My experience as a Cold Caller and Appointment Setter at Jacques Conversion and Marketing Transformers strengthened my confidence in outbound sales. I conducted targeted outreach to prospects, qualified leads, and scheduled appointments for sales teams.

By refining call scripts and improving follow-up strategies, I was able to contribute to a 20 percent increase in team performance. I take pride in my ability to build rapport quickly, handle objections, and convert conversations into meaningful business opportunities.

In my role as Assistant Customer Support Manager at Mercy Mother Child Care, I managed over 80 client interactions daily across phone and chat channels. I ensured that every inquiry was handled promptly and professionally, which helped improve customer satisfaction and retention. I also supported team coordination using tools like Slack and Zoom, making sure daily workflows ran smoothly in a remote environment.

At MacNebeson Ltd, I worked as a Customer Service Representative and Team Lead, where I supervised and trained junior sales agents. I focused on improving their performance by guiding them through structured communication techniques and effective customer engagement strategies. I also contributed to reducing call handling time by 10 percent through the use of well-structured scripts, without compromising service quality.