Esther Aken

Esther Aken Port Harcourt, Rivers State | - |-EDUCATION University of Port Harcourt Bachelor of Arts Port Harcourt, Rivers State Jan 2024 WORK EXPERIENCE Cloud Mechanics Limited Customer Support Officer(remote) Port Harcourt,RiversState Mar 2023 - Jan 2024 • Responded to customer inquiries via phone and email, ensuring timely and accurate support. • Managed communication between the organization and customers, resolving issues and providing product-related information. • Organized customer data and streamlined processes to improve the overall support experience. • Assisted in the enforcement of company policies, ensuring customers were aware of terms and conditions. • Provided internal teams with feedback from customers to help improve products and services. Kennex Products and Services ltd Customer Support Assistant Port Harcourt, Rivers State Feb 2022 - Oct 2022 • Handled customer communication, including addressing concerns and providing solutions to inquiries. • Assisted customers with product and service information, ensuring a positive experience. • Coordinated with the support team to streamline responses and enhance service delivery. • Maintained detailed records of customer interactions, ensuring accurate reporting and follow-up. • Contributed to the development of customer service protocols, helping to improve response efficiency. SKILLS & INTERESTS Skills: Customer support, Strong communication skills, Attention to detail, Proficiency in Microsoft Office (Excel, Word, PowerPoint), Problem solving and Time management skills. Interests: Reading Novels, Singing, Traveling.