Esther Aken

As a versatile customer support specialist, I bring a wealth of experience across multiple domains. My background in customer support has equipped me with the skills to resolve a wide range of issues efficiently, ensuring client satisfaction and building long-term relationships. I have honed my communication abilities, allowing me to break down complex problems into clear, actionable solutions.

In addition to my customer support expertise, I also have experience in frontend development, giving me a technical edge in troubleshooting and offering insights into user experience improvements. My familiarity with HTML, CSS, and JavaScript enables me to bridge the gap between users and developers, ensuring smooth collaboration.

Furthermore, I have a foundation in project management, where I’ve successfully led teams, coordinated tasks, and delivered projects on time and within scope. This experience allows me to manage support operations strategically, prioritize tasks effectively, and ensure that all processes align with overall business goals.

With my blend of technical knowledge, management experience, and passion for customer satisfaction, I’m committed to delivering excellent service and driving continuous improvements.