- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Girne, North Cyprus, Turkey
- Experience:
- 1 year
ESTHER ABEBANJO
Girne, North Cyprus• LinkedIn
CUSTOMER SUPPORT VIRTUAL ASSISTANT
SUMMARY
Motivated and empathetic entry-level Customer Support Virtual Assistant with hands-on experience assisting
clients and resolving inquiries across digital platforms. Successfully handled over 100 customer interactions with
a 95% satisfaction rate through timely communication and effective problem-solving. Skilled in CRM tools, live
chat, email support, and basic admin tasks to deliver friendly, organized, and efficient customer assistance. Eager
to bring a positive attitude, adaptability, and strong communication skills to a remote support environment.
CORE SKILLS
●
Knowledge Base Navigation
●
Google Workspace
●
●
Communication Platforms
(Slack, Zoom)
CRM Tools (HubSpot, Zoho
Desk, Freshdesk)
●
Live Chat and Ticketing
Systems
●
Email and Chat Support
●
Active Listening
●
Empathy and Patience
●
Clear and Professional
Communication
●
Conflict Resolution
●
Time Management
●
File and Task Management
●
Scheduling and Coordination
PROFESSIONAL EXPERIENCE
Sweet Cravings Corner, Girne, North Cyprus
Owner / Customer Support Manager
02 2025– Present
● Managed daily customer orders and inquiries via WhatsApp and social media, achieving 95% on-time order fulfillment.
● Developed a scheduling and inventory system that reduced missed orders by 30%.
● Implemented a feedback process to track customer satisfaction, boosting repeat orders by 25%.
● Coordinated deliveries and client communications, ensuring timely service for 50+ weekly customers.
MentorMeInTech, Lagos, Nigeria
Customer Support Representative {Remote}
-
● Resolved over 100+ customer inquiries across email and chat platforms, maintaining a 95% customer satisfaction
rate.
● Streamlined ticket tracking using CRM tools, reducing response time by 20%.
● Assisted in updating the knowledge base, improving self-service resources for 30+ FAQs.
● Collaborated with team members to identify recurring issues, contributing to a 15% reduction in repeat complaints.
EDUCATION
Near East University, Nicosia, North Cyprus
International Business Administration
CERTIFICATIONS & OTHER
06 2026
