Esther Adebanjo

Have you ever lost a customer simply because they didn’t get the support they needed on time?

It happens more often than most businesses realize: unanswered messages, slow responses, frustrated customers, and missed opportunities. Poor support doesn’t just hurt your reputation…it costs you loyal clients.

That’s where I come in.

I’m a Customer Support Virtual Assistant who provides fast, friendly, and solutions-driven support across chat, email, and ticket-based systems. With strong administrative skills, I also help keep your operations organized behind the scenes so nothing falls through the cracks.

I help businesses stay responsive, reduce customer complaints, and create smooth, positive experiences that keep customers coming back.

💬 What I Can Help You With

Customer Support

• Chat & Email Support

• Ticket Handling (Zendesk, Freshdesk, Intercom, Gorgias, HelpScout)

• Customer Inquiry Response

• Conflict Resolution

• Troubleshooting & Issue Resolution

• Order Processing

• Social Media Support

• Support Documentation (FAQs, canned responses)

Administrative Support

• Inbox Management

• Calendar Scheduling

• Data Entry & CRM Updates

• Organizing Files & Documents

• Preparing Reports

• Process & SOP Documentation

• General Virtual Assistance

✨ Why I’m a Great Fit

• I stay calm under pressure and handle frustrated customers with professionalism.

• Fast response time, no message goes ignored or delayed.

• Solutions-focused support: I don’t just reply, I resolve.

• Strong administrative skills to keep your support operations organized and efficient.

• Quick to learn new tools and adapt to any platform you use.

• High attention to detail to avoid errors and misunderstandings.

• Independent and reliable, I manage tasks without constant supervision.

• I treat your customers and your business like my own, ensuring every interaction reflects well on your brand.

If you’re looking for a dependable Customer Support VA who delivers excellent service while supporting your daily operations, I’d love to help.