Ester Guanzon

 ESTRELLA C. GUANZON Email address :- skype:lovelytobeseen mobile: - home phone- ______________________________________________________________________________ Extensive experience in sales, purchasing, collection and customer service Expertise in building and maintaining effective customer relations EDUCATION: Masters in Business Administration (attended), University of Santo Tomas, Manila Philippines 1988 Bachelor of Science in Commerce Banking & Finance, Centro Escolar University, Manila Philippines 1983 EXPERIENCE: Convergys Sales Philippines Makati City 2007 to August 2015 Senior Sales Account Specialist: voice and email support 2011 to August 2015 - Cisco Senior Sales Specialist: inbound and outbound support 2008 to 2011- Mastec Customer Service Specialist: for email support--Walmart Monaco Manufacturing Corp. Del Monte, Quezon City 2002 - 2003 HR Staff Great Pacific Life Insurance, Sen. Gil Puyat, Makati, City 1998 - 2000 Agency Manager Marsman/ Metro Drug Distribution Center, (Pharmaceutical) Taguig, Metro Manila 1989 - 1998 Government Account Sales Specialist Private Hospital Account Sales Specialist Territorial Account Sales Specialist St. Louise College, (formerly Meycauayan Jr..College) Meycauayan, Bulacan, 1988 - 1989 College Instructor Essential Skills/Aptitudes: Multi-tasking (Speaking on the phone, use of company's systems & Internet, receive 2nd call) Excellent use of internet, MS Office MS Outlook, MS Word, Excel and Power point Fluent in English language Knowledgeable in Salesforce, RNT, Sieble, Jabber, Webex, Cisco IP phone and CRM systems Seminars / Trainings: ACE TRAINING- 1992 Cafe Rustico (Pampanga Philippines)] PARADIGM SHIFT-1995 Hyatt Hotel (Pasay, Philippines) RTSM (Recruitment, Training, Supervision & Motivation) March 2000 Hotel Rembrandt (Manila Philippines) SAM (School for Agency Manager) Sept. 2000 Royal Park Hotel (Tagaytay, Philippines) Honors and Awards Winner Master Chef Convegys1 2015 Top 3agent out of 100 for Mastec 2010- Convergys Zero loss hours for the whole year of 2008 and 2011 Mastec – Convergys Top performer for Binondo branch-2000 Grepalife Insurance Model Agency Manager for 3 consecutive months for 2000 Grepalife Insurance Top performer out of 150 agents for Hendrik division- 1991 Marsman/Metro Drug Company