Estefani Joana Borchardt Klotz
$10/hr
I am a experienced service desk agent and customer support agent.
Estefani Joana Borchardt Klotz
Brazilian, married, 22 years old
Eickenscheidter Fuhr 113, 45139 Essen
Phone: -
E-mail:-Linkedin: https://www.linkedin.com/in/estefani-joana-borchardt-klotz-/
SUMMARY
Experience in Service Desk, Administrative Assistant and Personal Assistant , customer
service, customer relationship, problem solutions, experience in the systems: SAP Solman,
SM9 (Ticket management), HPQC (HP Quality Center), Zendesk, Cisco Webex, and also
Ticket management.
I’m always updating myself on my area through courses / Networking.
I’m a team player, I have good interpersonal skills and I'm great handling with people,
proactive, responsible, resilient, disciplined and dedicated.
EDUCATION
●
Systems development and analysis - Unigran Europa
PROFESSIONAL EXPERIENCE
●
T-Systems Brazil - 05/2018 - 11/2018
Position: Technical Support and Service Desk Agent I
Main activities: I worked on the first level support, providing technical support using
SAP Sollman (Solution Manager system) and HPQC system, for the Deutsche
Telekom Group and other offshore customers. I Managed and distributed Tickets
(Change Requests, Problem Requests, etc.), generated performance reports and
helped the customers through phone and e-mail, always trying to talk the customer’s
language. We also checked the solutions and closed the Tickets. Twice a week we
ran meetings with our team in Hungary. The activities have been performed in
German and English language.
●
Verde Vila Alimentos - 05/2017 - 05/2018
Position: Administrative Assistant /Production Assistant
Main activities: Customer sales support through phone, responsible for the payment
of bills and for the conference of the employee's clock in cards, issuing of invoices,
stock management, among other activities related to the administration of the
company and assisted in the production of food in general.
● KAC - Klemann Assessoria Contábil - 04/2016 - 04/2017
Position: Personal Assistant
Main activities: Customer service through phone, payroll calculation, issuing of GPS,
GFIP, FGTS to the government, and brazilian taxes in general, terminating of the
working contracts, scheduling of new admissions / exams, among others.
Systems used: Domain Systems and SCI Practice.
●
Papelaria Ponto 47 – 02/2015 – 04/2016
Position: Customer sales support
Main activities: Customer service in person and through phone, control and cash
check at the end of each day, issue of invoices entry / exit, inventory management
and other administrative services.
QUALIFICATIONS AND PROFESSIONAL ACTIVITIES
● Intermediary English Certificated - Embassy English School Auckland - NZ;
●
German Made Simple: A Complete Course for Serious Learners - Udemy 05/2018
● SAP Foundations course, modules MM, SD;
● Professional computing. CETELBRAS EDUCACIONAL, Pomerode, Brazil.
(216 hours / 2008 to 2010)
