Estefani Joana Borchardt Klotz

I am a experienced service desk agent and customer support agent, I have experience with customer relationship, problem solutions, SAP Solman, SM9 (Ticket management), HPQC (HP Quality Center), Zendesk, Cisco Webex, MS Office, Chat, email and phone call support.

I have worked as service desk agent for one of the biggest telecom companies in Europe, so I have plenty of practical experience dealing with English, German, Portuguese and Spanish customers.

I’m always updating myself on my area through courses/networking.

I’m a team player, I have good interpersonal skills and I'm great handling with people, and putting myself in theirs shoes, I'm proactive, responsible, resilient, disciplined and dedicated.