Esperanza Marie Mendoza

ESPERANZA MARIE BANAL MENDOZA- B12 L22 Ph3 Vallejo Place, Pasong Buaya2 Imus, Cavite Experienced in Customer Service and Support, Order Entry, After Sales Processing, Document Management, Event Management and Employee Engagement Skills: * Good in verbal and written communication * Good time management skills * Proficient in MS Office * Business Process Improvement * Ability to multi-task * Team Player Trainings Attended: Virtual Assistant Professional Career Training 7 Habits for Highly Effective People Business Process Improvement Lean Six Sigma ( Yellow belt) Work Experience: HR Specialist - Citco International Support Services Limited Philippines ROHQ (Feb 12, 2018 – Aug 30,2018)  Employee Engagement Handled various HR initiatives for all of 4 Citco sites Worked closely with HRBPS, management and employee representatives to launch MY Voice PH which is the employee engagement program of Citco Procurement of various items needed to support engagement activities Scheduling of various meetings and activities Logistics and on the day implementation of HR implemented projects/ engagement activities. designs regular employee engagement communication vehicles to employees by creating multimedia messages in collaboration with Communication and Marketing. Cascade post event reports to management Serve as project point person on specific segments of employee engagement and communication programs such as meeting logistics, meeting recaps, budget summaries, etc., to ensure all engagement programs are successfully implemented.  HR Admin and Support Point of contact for benefits administration for Alabang site Handled employee related issues, concerns and queries Assisted recruitment regarding examination process  Discipline Management and Support Documentation of administrative hearings Checks on Notice of Infraction documents Customer Support Warranty Processing Specialist- Vertiv Co formerly Emerson Network Power (Feb 9, 2006 – Feb 2018)  Warranty Processing, Specialist 2 Liebert Thermal Management Warranty Coordinator for Warranty Inspection of Start Up and Liebert Services Credit Application - Review, track and process of Warranty Inspection Funds for every job per Sales Order Process, edit and review warranty claims documents Correct the allocation of warranty Inspection funds and core compressors through After Invoice Adjustment processing Data entry of start-up information in CRM Coordinates with sales representatives, coordinators, accounting and engineers Interacts with various departments regarding job orders, invoice, technical and credit issues through email, chat and phone Answer escalations regarding start up commission concerns through email or phone Ensure that warranty dates are all updated in CRM for all Environmental Parts Orders Generates monthly Start Up report Order Management Order entry processing for Thermal products Check for parts availability, shipment dates and inventory. Manages shipment calendar Coordinates with planners for lead time through email, chat and phone Price Book Editor - Handles proper identification, review, approval, issue, distribution, revision, and control of Liebert product price book.  Employee Engagement Core Team Events Core Team. Co-lead conceptualization and implementation of company events Telesurvey Representative- ICT Marketing Services, Dunn and Bradstreet (April 2004 – February 2006) - Outbound B2B calls to North America, Canada and UK Licensed Financial Advisor- PRULIFE UK (September 2018- Present) Part time Online ESL Teacher- 51Talk (March 2019 – Present) Part Time Educational Background: Bachelor of Arts in Mass Communication 2004 – Pamantasan ng Lungsod ng Maynila