Esmeralda

ESMERALDA AZUCENA EDUCATION EXPERIENCES Bachelor of Science in Information Technology Western Institute of Technology S.Y- SKILLS/STRENGTH Computer literate Time Management Verbal and written communication skills Customer Service Basic Knowledge in C# and C++ Basic Knowledge in Adobe Creative Suite (Photoshop, Illustrator) Basic Knowledge in Microsoft Office Suite Knowledge in using Canva, Capcut for Graphic Designs and Editing Videos/reels Knowledge using Notion, Calendly, Google Tools Knowledge using AI tools like ChatGPT, Envato, Midjourney, Google Gemeni for content creation CSR/TSR Transcom Ph 2017 - 2023 As a CSR/TSR of a telecommunication company we normlly manage incoming calls and customer service inquiries Generates sales that develop into new customers Troubleshoots customers services and assessing customer needs to achieve satisfaction. BACK OFFICE AGENT/SPECIALIST iQor Ph 2023 - present Coordinated with front-line agents, field technicians, and other departments to ensure smooth service delivery. Processed and verified customer orders and account requests accurately and efficiently. Reviewed transactions for errors and ensured compliance with company policies. Assistant Social Media Manager 2025-Present Edit videos (generate captions, add AI audio, and integrate AI pictures into one reel) Schedule content for posting using GHL Maintain engagement with commenters