Esmeralda

I am a reliable, proactive, and detail-oriented professional with several years of experience in customer service (CSR/TSR) and back-office operations. In these roles, I have developed strong communication skills, problem-solving abilities, and the ability to handle tasks efficiently while maintaining accuracy and professionalism.

I also have experience in social media management and basic video editing, primarily creating short-form content for platforms like TikTok and Instagram Reels using CapCut Pro, Canva Pro, and Adobe Premiere Pro. While I am still growing my editing skills, I am continuously learning and improving, and I am confident in my ability to adapt quickly and follow specific content styles.

With my strong work ethic, proactive approach, good time management, ability to follow SOPs, meet deadlines, and willingness to learn, I can deliver consistent and high-quality support in both creative and operational tasks.