Esha Chaudhry

ESHA CHAUDHRY ABOUT ME I am an industrious and ambitious individual fueled by an insatiable thirst for innovation and excellence..Currently pursuing my fourth year in Doctor of Physical Therapy (DPT) at UOL, I bring a strong foundation of knowledge and an unwavering commitment to excellence. With a proactive mindset and a strong sense of determination, I am constantly seeking opportunities to contribute meaningfully to the organizations I serve. My goal is to leverage my skills and experiences to make a positive impact and drive innovation in every endeavor I undertake. WORK EXPERIENCE DIRECTFUL – UNITED STATES CUSTOMER SUCCESS MANAGER & SALES DEVELOPMENT REPRESENTATIVE Customer Success Manager at Directful in the hospitality sector, leading operations for 30+ US-based hotels simultaneously. Responsible for daily property health checks, guest management, and marketing performance oversight to ensure optimal client satisfaction. Managed analytics, ROI reporting, portal administration, and guest data enrichment to drive consistent growth and service excellence. As an SDR, handled data enrichment, clean-up, and database management to maintain accurate lead records. Worked on SalesIntel and executed targeted email campaigns to generate and qualify leads. OCTANIUM – NEWYORK, UNITED STATES VA & SMM Handled daily post creation and engagement on LinkedIn, Facebook, and Instagram, scheduling content through Metricool and Blaze. Executed email campaigns on GoHighLevel, along with cold calling and lead generation using HoneyBee. Utilized Canva, ChatGPT, and Gemini for creative design, content generation, and campaign optimization. EXPRESS WINDOW TINTING, MORENO WINDOW TINT & SS PREMIUM TINT – UNITED STATES COLD CALLING AND APPOINTMENT SETTING Managed inbound and outbound calling via GoHighLevel, along with email and text outreach for lead nurturing. Handled advertising and lead generation through Google Forms and managed bookings via Urable. Successfully closed sales by setting appointments and processing deposits through Stripe and Urable. TEAM TREE SERVICE – UNITED STATES VIRTUAL ASSISTANT Worked with Team Tree Service, a US-based tree care company, as a Virtual Assistant handling inbound customer calls. Scheduled estimation visits and FaceTime consultations based on each client’s specific service package. Ensured smooth coordination between clients and the on-site team for efficient scheduling and customer satisfaction using single oops. NALII CLEANING SERVICES – UNITED STATES SOCIAL MEDIA MANAGEMENT & MARKETING Handled SMM post creation, Meta advertisements, Google Forms, Jotforms, and designed pamphlets and job posts for marketing and recruitment. Also managed hiring processes and CRM setup to streamline business operations and client management. RO MAINTENANCE & RO DRIVELINE – UNITED KINGDOM VIRTUAL ASSISTANT & SMM Handled 2 businesses social media management (SMM) across LinkedIn, Facebook, Instagram, Twitter(X), and Nextdoor, overseeing both posts and video content from creation to publishing through Wix. Managed customer queries, messages, and bookings through all platforms to ensure quick and professional responses. Maintained each brand’s online presence and engagement, driving visibility and consistent audience growth. CALLIBER LINKS – LAHORE, PAKISTAN CUSTOMER SERVICE REPRESENTATIVE I have worked four years of experience as a CSR for a UK-based company that handles sales.Demonstrated strong consultancy skills and client engagement there.Moreover I have three years of experience as CSR, cold caller and appointment setter across multiple USA based companies. CITI WIDE SIGNS – NEWYORK, UNITED STATES COLD CALLING, APPOINTMENT SETTING & CSR Gained valuable experience in cold calling, marketing, and client engagement during my tenure at Citi Wide Signs, effectively addressing client inquiries and fostering connections for a short period of time. FLEXIBLE FINANCING SOLUTION, REAL ESTATE BUSINESSES, REMODLERS, RECRUITMENT FIRMS, KING WEB DESIGNS – UNITED STATES COLD CALLING AND CRM MANAGEMENT Performed cold calling, CRM management, and appointment setting across multiple platforms. Worked with CRMs like Close, HubSpot, Trello, and GoHighLevel, maintaining organized pipelines and follow-ups. Used dialers such as Mojo, RingCentral, Google Voice, and ViciDialer, along with Google Sheets for data tracking and reporting. EDUCATION AND TRAINING CURRENTlahore,Pakistan UNDERGRADUATE-DPT The University Of Lahore Websitehttps://uol.edu.pk lahore, Pakistan INTERMEDIATE-FSC KIPS COLLEGE lahore, Pakistan MATRIC-BIOLOGY Imperial Public School LANGUAGE SKILLS Mother tongue(s): URDU Other language(s): UNDERSTANDING WRITING SPEAKING Spoken productionSpoken interaction Listening Reading ENGLISH C1 C2 C1 C1 C1 HINDI C2 A1 C2 C2 A1 Levels:A1andA2: Basic user;B1andB2:Independentuser;C1and C2:Proficientuser "I’m Passionate about embracing new challenges and continuously expanding horizons through creativity and exploration."