Eseoghene Tobore

ESEOGHENE COLLINS TOBORE  Ughelli, Delta, Nigeria. -- Virtual Assistant | Administrative Support Specialist | Lead Generator A. PROFESSIONARL SUMMARY PROFESSIONAL SUMMARY Dynamic and highly skilled Virtual Assistant with extensive experience in administrative support, customer relationship management, and project coordination. Certified through ALX Africa's intensive Virtual Assistant program, I have a proven track record of streamlining workflows, managing schedules, and providing exceptional client support. My technical expertise spans Microsoft 365, Google Workspace, CRM tools, and advanced data analysis using Excel, Python, and Power BI. As an experienced project coordinator and environmental advocate, I have successfully led impactful campaigns and initiatives, including climate action programs, educational drives, and social impact projects. A results-driven professional, I leverage strong organizational, analytical, and communication skills to deliver high-quality outcomes in dynamic environments. B. EDUCATION & CERTIFICATIONS • Nigeria Project Managers International Association of Project Managers Nigeria Network (IAPMNN) January - 2025 • Project Management Movalue School of Professional Development • Online Travel Agent Asaptickets.com • October - 2023 Data Analysis Pantechs Solution • September - 2024 Virtual Assistance ALX Africa • December - 2024 June - 2023 Doctor of Veterinary Medicine (DVM) University of Ibadan July - 2023 C. CORE SKILLS • Administrative Support: Inbox management, calendar coordination, travel planning. • Data Management & Research: Skilled in data collection and organizing databases. • Communication & Customer Support: Effective written and spoken English; adept at live chat and email communication. • Scheduling & Organization: Appointment setting, task reminders, and workflow management. • Project Assistance: Expertise in lead generation, email marketing, and onboarding. • Design & social media: Basic Canva design, social media management, and content planning. • Travel & Hospitality Services: Proficient in booking flights, vacation planning, finding affordable travel options, and managing post-sale follow-ups for client satisfaction. • Data Analysis: Experienced in using Excel, Python, and Power BI for creating dashboards, analyzing air ticket sales, customer data, and providing geographical insights into customer distribution. • Project Management: Skilled in coordinating projects using tools like Primavera P6, Trello, and Monday.com for efficient planning and execution. • Technical Proficiencies: Proficient in Google Workspace, Microsoft 365, Trello, Monday.com, Canva, CRM tools, and social media platforms (Facebook, Instagram, LinkedIn). Skilled in using project management software to enhance team productivity. D. PROFESSIONAL EXPERIENCE 1. Personal Assistant to Director (Freelance) Nature's Pure Love Ltd, United Kingdom Feb. 2023 – Present • Managed and responded to correspondence, including phone calls, emails, and live chats. • Scheduled appointments, organized diary entries, and set reminders for key tasks and meetings. • Prepared meeting agendas, took minutes, and distributed action points to participants. • Coordinated with clients, funding bodies, PR consultants, and external stakeholders. • Maintained organized filing systems, managed invoicing, and prepared expense reports. • Supported team efforts in lead generation, email marketing, webinars, social media content creation, and general coordination. 2. Virtual Assistant Topxperts HCS, Illinois, United States • Nov 2023 – July 2024 Delivered administrative and customer support, including lead generation, cold calling, and email marketing. • Coordinated travel arrangements, managed social media platforms, and facilitated onboarding processes. • Organized and attended training sessions, streamlined scheduling, and optimized workflow management. 3. Online Travel Agent Asaptickets.com • Oct. 2024 – Dec. 2024 Booked flights and planned vacations, offering affordable and comfortable travel options for clients. • Managed car and hotel bookings, ensuring seamless travel experiences. • Conducted thorough follow-ups with clients via calls, messages, and emails to ensure satisfaction. • Provided exceptional after-sales support to address client needs and concerns. • Created dashboards and analyzed air ticket sales, customer data, and geographical insights using Excel, Python, and Power BI to support strategic decision-making. • Increased customer retention by 30% and air ticket sales by 15% through data-driven insights and targeted strategies. • Gained hands-on experience with customer relationship management tools and travel booking systems. E. VOLUNTEER EXPERIENCE 1. Volunteer Finance & Administrative Support Local Church Organization • 2024 – Present Oversaw cash flow and financial records, ensuring accurate tracking of expenses and budgets. • Managed attendance records and contributed to organizational management. • Assisted church leadership with administrative tasks, enabling smooth operations. 2. Volunteer Project Coordinator Oke Umurhohwo Foundation (OUF). • 2024 – Present Contributed to OUF's mission of driving equality through education and social impact programs. • Played a key role in executing foundational initiatives, including: o The Bloom Project: Empowering single mothers and widows with financial literacy training. o Back-to-School Campaign: Providing essential school supplies and academic support to children aged 6-13. o Annual Football Competition: Promoting grassroots sports and discovering young talents. • Used project management tools, including Primavera P6, to develop timelines, allocate resources, and track progress for various initiatives. • Supported OUF’s vision of transforming 20,000 lives through education and social impact by 2027. 3. Volunteer Project Coordinator Pick IT (University of Ibadan). • Jan. 2018 – Sep. 2022 Coordinated waste management campaigns, promoting environmental cleanliness across the University of Ibadan. • Organized waste collection drives and educated students on proper waste disposal methods. • Facilitated the placement of trash cans across the campus for proper plastic disposal, improving waste management infrastructure. • Collaborated with university students and volunteers to enhance awareness of sustainable environmental practices. 4. EECCA Climate Ambassador Environmental Education and Climate Change Awareness (EECCA). • 2021 – Present Spearheaded the "Operation Plan a Tree" campaign, successfully planting over 5,000 trees to combat deforestation and promote sustainability. • Organized and participated in communal activities such as river cleanups, preventing sewage dumping in rivers, and mitigating pollution affecting aquatic life. Successfully restored the ecological health of four rivers in southern Nigeria. • Championed environmental awareness initiatives, including workshops and community outreach, to educate the public on climate action and proper waste management practices. • Actively promoted social justice and climate action campaigns, empowering youth and fostering regional development programs aimed at sustainability and environmental protection. F. PROJECTS 1. Travel Pack Creation Client: Family Member | • 2024 Organized a comprehensive travel itinerary, including accommodation bookings, local area research, and transportation coordination for a professional conference. Skills utilized: Travel Planning, Research, Logistics Coordination, Attention to Detail 2. Artist Discovery Research & Contact Database Creation Client: Family Member • 2024 Conducted targeted research to identify emerging artists and compiled contact information for potential partnerships. • Skills utilized: Data Collection, Database Management, Research, Attention to Detail 3. Minute Taking for Online Volunteer Meetings Volunteer Service • 2024 Documented minutes and key points during virtual meetings, ensuring accurate communication within the team. Skills utilized: Virtual Communication, Note-Taking, Organization, Remote Collaboration G. TECHNOLOGY & TOOLS • Office Suites: Google Workspace, Microsoft 365 • Project Management: Trello, Monday.com, Primavera P6, and similar platforms for workflow organization • Communication & CRM: Basic CRM tools for managing client relationships • Design: Canva for visual content creation • Social media: Platforms like Facebook, Instagram, and LinkedIn for content management • Travel Booking Tools: Systems for booking flights, hotels, and vacation packages • Data Analysis Tools: Excel, Python, and Power BI for creating dashboards and conducting customer and sales analyses PROFESSIONAL DEVELOPMENT Currently advancing skills in digital marketing, CRM tools, and project management to expand knowledge and improve service delivery.