ESAUL GAONA RAMOS
TEAM LEAD- | SAN PEDRO CHOLULA, PUE |-|
HTTPS://WWW.LINKEDIN.COM/IN/ESAUL-GAONA-/
Objective
Experienced IT Team Lead with a proven track record of successfully managing
and developing high-performing teams. Expertise in cloud technologies, IT
security, and process improvement. Adept at mentoring junior specialists,
implementing new initiatives, and fostering a collaborative environment that
promotes growth and success. Seeking a leadership role where I can leverage my
skills and experience to drive innovation and achieve organizational objectives.
Skills & abilities
Proficient in a range of tools
Cloud Technologies: Azure/365, Windows Server, VMware
IT Security: Windows Security, Veeam
Monitoring Tools: Automate, Datto, Auvik, N-Able
ITSM Tools: Odoo, Jira, Service Now.
CONVERGE TECHNOLOGY SOLUTION
Experience
Team Lead | October 2022 – Present
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Managed and mentored a team of 22 IOC specialists, providing ongoing
training and performance evaluations
Optimized team workflow by effectively allocating daily tasks and
monitoring individual performance.
Drove process improvements by implementing new initiatives and
ensuring staff comprehension through clear communication and training.
Provided ongoing mentoring and performance monitoring to optimize
team operations and ensure sufficient capacity for workload demands.
Developed and delivered comprehensive training programs for new IOC
specialists, covering technical skills, IT processes (patching, change
management, incident/request management), and best practices.
Manage a dynamic team of varying experience levels to deliver regular
maintenance releases with Enterprise uptime 99% uptime.
Control of Technical Documentation
Successfully transitioned 20+ clients from previous vendors, ensuring
seamless service continuity.
Lead and assisted the IOC in daily operations.
Key Achievement: Played a crucial role in the development of a new
engineering team by identifying high-potential candidates within my team,
mentoring 3 members into their new engineering roles, and facilitating
their successful transition. Additionally, I supported the career growth of 2
other team members who were promoted to the EUS team.
EXACTLY IT A CONVERGE COMPANY
IOC Specialist | March 2021 – October 2022
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Troubleshooting issues involving Windows Servers, Linux (CentOS, and
RedHat) Azure, Nutanix, VMware (vSphere Enterprise/Hypervisor)
environments that host critical applications 24x7x365, among others.
Collaborated with operation managers with minimal supervision.
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Education
Spearheaded the implementation of a new monitoring tool (N-Abel) to
over thirty customers.
Performance analysis and operating system troubleshooting.
Operation and continuous monitoring of systems and services and
continuous improvement.
Utilized various backup tools (Druva, Datto, Commvault, SkyKick, Veeam)
to ensure data protection and recovery
Log analysis and root cause investigation.
Provided comprehensive infrastructure support across development,
testing, and production environments, including the administration of
critical systems such as SQL servers, databases, and license servers
Engage on any critical incident.
Proactively monitored the IT environment to identify improvements in the
infrastructure.
MORTON COLLEGE
Cicero, IL | CAD
Earned a 3.1 GPA and completed relevant coursework in Computer Assisted
Drafting.
Communication
Excellent communication skills enable me to collaborate with clients,
stakeholders, and cross-functional teams to deliver high-quality results.
Leadership
Mentored junior specialist, providing guidance and training on technical skills, IT
processes (patching, change management, incident management), and best
practices to ensure the timely delivery of high-quality solutions.
References
Daniel Solis Montes
Airline Dispatcher | UPS |-
