Erwin Robledo
$8/hr
Manage all aspects of technical support providing assistance to all stake holders
Erwin Robledo
IT Manager (4 years 6 months)
ShareSource Australia BPO Corporation
(- |-| PHP 70,000 | Davao
Experience
23 years of total experience
Apr 2019 - Present
(4 years 6 months)
IT Manager
ShareSource Australia BPO Corporation | Davao, Philippines
Industry
Consulting (IT, Science, Engineering & Technical)
Specialization
IT/Computer - Network/System/Database Admin
Role
Management
Position Level
Assistant Manager / Manager
- Strategically design IT system to ensure that downtime is at minimum to zero.
- Manage internet access and ensure uptime.
- Communicate and create good working relationship with 3rd parties related to IT
- Provide technical support, training, advice, and feedback to end users.
- Quote, select and purchase IT software and hardware
- Design and schedule preventive maintenance and upgrade procedures.
- Responsible for the IT infrastructure asset management, as well as, facilities management
- Secure and manage IT network infrastructure
Dec 2015 - Dec 2018
(3 years 1 month)
IT Support Engineer
Appen Butler Hill | Davao, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Hardware
Role
Computer Hardware Engineer
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 41,200
•Provide technical support to all office clients for hardware systems.
•Provide technical support to all global clients for system issues.
•Maintains hardware, software and network systems in the company.
•Upholds and complies with company policies, procedures, practices, standards and guidelines and addresses all requirements thereof.
•Studies/evaluates current and upcoming hardware and software based standards for possible utilization.
Feb 2014 - Dec 2015
(1 year 11 months)
IT Helpdesk Engineer
VXI Global Holdings B.V. (Philippines) | Davao, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 18,000
•Provide technical support to all clients for hardware systems.
•Maintains hardware, software and network systems in the company.
•Upholds and complies with company policies, procedures, practices, standards and guidelines and addresses all requirements thereof.
•Studies/evaluates current and upcoming hardware and software based standards for possible utilization.
Sep 2011 - Jan 2014
(2 years 5 months)
Telecom Engineer
ITM Communications Inc.
Industry
Telecommunication
Specialization
IT/Computer - Network/System/Database Admin
Role
Network/System Engineer
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 22,000
•Provide technical support to all clients for hardware systems.
• Design network diagram and supervise surveillance camera installation.
•Supervise repeater and tower installation for two way radio.
•Installation of Cisco core switch, routers and Cisco VoIP phone units.
•Supervise Wireless installations.
•Supervise cabling installation.
•Maintains hardware, software and network systems in the company.
•Upholds and complies with company policies, procedures, practices, standards and guidelines and addresses all requirements thereof.
•Studies/evaluates current and upcoming hardware and software based standards for possible utilization.
Mar 2008 - Jun 2011
(3 years 4 months)
IT Infrastructure Engineer
Del Monte Fresh Produce Philippines / ADCI
Industry
Agricultural / Plantation / Poultry / Fisheries
Specialization
IT/Computer - Network/System/Database Admin
Role
Supervisor/Team Lead
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 19,278
•Provide technical support to all users for all hardware and software computer platforms
•Address business computerization requirements by planning and implementing reliable and cost effective systems according to company standards and guidelines.
•Maintains hardware, software and network systems in the company including but not limited to performing related documentations and SDLC (System Development Life Cycle) requirements.
•Upholds and complies with company policies, procedures, practices, standards and guidelines as per SOX (Sabarnes Oaxley) /GCC (General Computer Controls) /SDLC and addresses all requirements thereof.
•Studies/evaluates current and upcoming hardware and software based standards for possible utilization.
•Maintain and manage Server exchange, MS SQL server 2003 / 2005.
Nov 2006 - Feb 2008
(1 year 4 months)
Technical Support Engineer
Trinet Multimedia Systems Co.
Industry
Computer / Information Technology (Hardware)
Specialization
Engineering - Electronics/Communication
Role
Others
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 10,000
•Provide Technical support to clients.
•Design network diagram and supervise surveillance camera installation.
•Supervise repeater and tower installation for two way radio.
•Installation of Cisco core switch, routers and Cisco VoIP phone units.
•Supervise Wireless installations.
•Supervise cabling installation.
Apr 2002 - Nov 2006
(4 years 8 months)
System Engineer
Hamtelecom
Industry
Telecommunication
Specialization
IT/Computer - Hardware
Role
Technical Support
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 10,000
•Provide Technical support to clients.
•Design network diagram and supervise surveillance camera installation.
•Supervise repeater and tower installation for two way radio.
•Installation of Cisco core switch, routers and Cisco VoIP phone units.
•Supervise Wireless installations.
•Supervise cabling installation.
Sep 2001 - Apr 2002
(8 months)
System\Technical Support Staff
Foxchit Software Solutions
Industry
Computer / Information Technology (Software)
Specialization
IT/Computer - Hardware
Role
IT Trainer
Position Level
Fresh Grad / < 1 Year Experienced Employee
Monthly Salary
PHP 7,000
•Provide technical support to POS clients.
•Provide training manuals and conduct actual training to POS users.
Education
2001
University of the Immaculate Concepcion
Bachelor's/College Degree in Engineering (Computer/Telecommunication) | Philippines
CGPA
85.0 / 100.0
2003
Genetic Computer School
Vocational Diploma / Short Course Certificate in Others | Philippines
Major
Java & Linux Programming
Skills
Advanced
Asset Management, Information Technology, Troubleshooting, Microsoft Office, Windows Operating System, IT SUPPORT, IT Project Management, Administrative Support, Helpdesk Support
Intermediate
Active Directory
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
Filipino (Primary)
10 10
English
8 8
Jobstreet English Language Assessment (JELA)
Date Taken
10 Sep 2015
Score
30/40
Additional Info
Expected Salary
PHP 70,000
Preferred Work Location
Anywhere in Philippines, Other work locations, Asia - Others
Other Information
#WorkNow
I am a competent and highly motivated Help Desk Support with almost 18 years of solid experience in the Business Process Outsourcing as IT Support. I am a Success oriented person and outgoing with a positive attitude, strong sense of responsibility and self motivation.
I am able to do multi tasking, a problem solver and a team player. My effective understanding of basic and complex technical aspects of various products enables me to take and make technical and non technical issues, and deliver positive results.
Certifications:
Hard skills:
Avaya Certified Associate: Implement IP Telephony
Clipsal Datacomms Endorsed Installer: Structured Cabling
Office 365 for Administrators: Supporting Users Part 1
Office 365: Administration
Office 365: Troubleshoot Availability and Usage
AWS_ Networking
Google Cloud Platform Essential Training
Microsoft Office 365_ Administration (2019)
Soft Skills:
Project Management_Module 1
Undestanding Different Personality Types
Business English Communications
About Me
Gender
Male
Age
44 years
Telephone Number
(-
Address
Blk. 36 Lot 10 Deca Homes Subd. Cabantian,, Buhangin, Davao City, 8000, Davao, Philippines
Nationality
Philippines
