Erwin Emmanuel Cerrada

ERWIN EMMANUEL D.CERRADA 05 Pall Mall St. East Fairview Park Quezon City Telephone:- /- E-Mail:- CAREER OBJECTIVE: To apply my knowledge and skills, most especially in computers, that would contribute to the development and growth to any organization. SITEL PHILS. INC. 24th flr. Cyber One Bldg. Eastwood City, Q.C. Aug.2013 – March 2017 Email Support / Back Office Reported directly to the Team Manager Processed orders via email Quality checking of orders created TELETECH U.P. TECHNO HUB 3rd flr. Bldg H, U.P. Ayala Land Techno Hub Q.C. Feb.2012 – Feb 2013 Customer Service Associate / Bank Manager Reported directly to the Team Manager Verification of customers’ bank account Handled Customer banking concerns STREAM GLOBAL INTL. INC. 6th flr. SM North Annex Bldg. Q.C. Aug.2009 – May 2011 Listener Care Representative / Tier II Product Support Reported directly to the Team Manager Handled Customer concerns Verification of customers’ account Setting up new service to new customers SYKES ASIA, INC. 26th flr. Robinsons Summit Ctr. Mkti. Sep.2006 – April 2007 Technical Support Professional Feb.2005 – July 2005 Customer Support Representative Reported directly to the Team Manager Handled Customer concerns Verification of customers’ account Setting up new service to new customers ERWIN EMMANUEL D.CERRADA 05 Pall Mall St. East Fairview Park Quezon City Telephone:- /- E-Mail:-Page 2 of 3 NISSAN COMMONWEALTH INC. 41 Commonwealth Ave. Q.C. Aug.2001 – Feb. 2003 Fleet Account Officer Handled Corporate Accounts Reported directly to the Manager Prepared Daily Sales Activity Report Follow up Sales on clients I.S. COMPUTERS Fairview Ave. cor. Fairlane St. Q.C. Aug.1999 – Dec. 1999 Asst. Manager / Technician Reported directly to the Manager/Owner Daily system maintenance check Troubleshoots system on hardware/software errors Prepared Daily Sales Report Replenishment of inventory for sales Assisted with customers’ rental needs June 1997 – Sept. 2000 INFORMATICS COMPUTER INSTITUTE (SM NORTH EDSA) DIPLOMA IN COMPUTER STUDIES June 1995 – Mar. 1997LAGRO HIGH SCHOOL/ High School June 1993 – Mar. 1995 SCHOOL OF SAINT ANTHONY/ High School June 1992 – Mar. 1993FLOS CARMELI INSTITUTE/ Elementary June 1987 – Mar. 1992CLARET SCHOOL/ Elementary June 1986 – Mar. 1987CLARET SCHOOL/ Preparatory CERTIFICATE OF ACHIEVEMENT IN WINDOWS BASICS, WORD PROCESSING AND SPREADSHEET ERWIN EMMANUEL D.CERRADA 05 Pall Mall St. East Fairview Park Quezon City Telephone:- /- E-Mail:-Page 3 of 3 CERTIFICATE OF ACHIEVEMENT IN DESKTOP PUBLISHING AND PRESENTATION GRAPHICS CERTIFICATE OF ACHIEVEMENT IN Dbase STRUCTURED QUERY LANGUAGE AND QBASIC CERTIFICATE OF ACHIEVEMENT IN VISUAL FOXPRO PROGRAMMING CERTIFICATE OF ACHIEVEMENT IN PASCAL PROGRAMMING CERTIFICATE OF ACHIEVEMENT IN VISUAL BASIC PROGRAMMING CERTIFICATE OF ACHIEVEMENT IN TROUBLESHOOTING Friends call me Erwin. Born in Manila on the 2nd day of September, 1978. Has excellent communication skills in English and Filipino. A highly motivated, creative, and provocative individual. Has a high tolerance for stress. Can easily adapt to changes and gets along well with people. Likes challenges. A very determined and patient person, and willing to walk the extra mile to exceed expected results. Computer literate in Windows based programs. Has extensive knowledge on hardware, software computer peripherals, creating web page designs, with competent skills in Local Area Network (LAN) installation, and excellent in PC troubleshooting. I have managed and maintained a cyber café in Fairview, and I have worked in commercial related establishments such as in GREENWICH PIZZA CORP., ACA VIDEO INC., NISSAN COMMONWEALTH INC. and SYKES ASIA, INC. MANNIE GARCIA Fleet Manager NISSAN COMMONWEALTH INC. - JOSE LLOYD C. MADRID Asst. Manager PRESTIGE SECURITY SERVICES INC. -