Ervin
Estremos
Tel:- | Email:-
Mandaue Cebu City
Nationality: Filipino | Marital Status: Single | Religion: Roman Catholic | Bi hday: February 18,1990
Objective
At Telepe ormance Philippines, I excelled as a customer service specialist enhancing customer
satisfaction and reducing call times through effective problem-solving. Skilled in customer
relationship management and leveraging interpersonal abilities.
Pursuing a full-time role that presents professional challenges, effec ive time management and
problem-solving expe ise.
Work Experience
Telepe ormance Philippines Incorporated
Customer Service Specialitst
Account Name: Blueshield of California-
11/2016 - Nowadays
Healthcare Insurance Company
Account Name: Keurig Dr. Pepper 2021 to Present
Products and Services
Education
Bachelor of Science in Tourism Management
Visayas State University
Skill
Customer Service Specialist
•Expe ly navigated escalating situations, leading to resolutions that
satisfied both clients needs while adhering to company policies.
•Maintained up to date knowledge of products and services
Interest
06/2016 - 10/2017
•watching movies
•playing volleyball
