ERRIK SALVADOR
Team Leader | Supervisor | Virtual Assistant
E-mail-Contact -
Skype Errik_hcpmnl
Having been working in the call center industry for over 15 years now enhanced my strong
leadership and customer service skills, such as being self confident, patient, personal interactive,
sympathetic and quality over quantity perspective. I was able to provide all companies I have
worked for with their requirements and even surpass the objective of each company. I’m skillful,
self-motivated, easy to adjust with changes, hard working, loyal, dedicated and even invites
challenges in life and at work.
WORK EXPERIENCE
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10/2019-Present
Quantum Default Services, LLC
Executive Coordinator
Handle inbound and outbound correspondence on new leads.
Set appointments between the lead and client within client offices.
Follow up and reschedule appointments made with lead and client.
Handle all confirmation attempts between the lead and the agent.
2019-10/2019
REVA Global
Virtual Assistant
• Assist Real Estate investors with any administrative tasks.
• Tasks include but not limited to Appointment setting, Drip Campaigns, Comparables, Lead
generation and Skip Tracing.
• Keeps the office running smoothly, allowing the real estate investor to focus on dollarproducing activities-
Schneider Electric
Team Leader
• Providing back office support for order management by entering orders in Oracle for shipping
of items ordered
• Providing support for customers orders until fulfillment by coordinating with warehouse, global
supply chain and couriers
• Manages and oversees the activities of 21 agents through coaching and mentoring-
IQOR Philippines Inc.
Assistant Vice President for Operations
• Provide outbound and inbound collections for Bell mobility in Canada
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Manages the queue to ensure that the agents are utilized at least 90% of the time by flipping the
queue from outbound to inbound and vice versa
Manages and oversees day to day activities of 17 agents
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Convergys Philippines
Team Leader
• Provide outbound verification of business information leads for Dun and Bradstreet
• Data gathering of company information such as legal business name, business address,
principals and etc.
• Manages and oversees the activities of 21 agents, ensuring that each individual perform at par
with the standards set by the company and the client.
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Telus International Phils
Sr. Team Leader
• Provide technical support to customers who are having issues while playing with or using their
Xbox 360 console to US based customers.
• Provide technical support to customers that may have problems with FedEx Internet shipping
site through troubleshooting to US based customers.
• Manages and oversees the activities of 15 to 16 CIA’s and Sr. CIA’s, ensuring that each
individual perform at par with the standards set by the company and the client-
HDPP
Performance Coach
• Fully knowledgeable of the Personal Cards, Gold and Platinum Credit cards, and Lost and
Stolen process in terms of call flow and takes initiative to be kept updated for new procedures
• Manages a team of 3 to 5 Associates to be able to provide extraordinary service through phone
interactions
• Takes escalated calls from associates resolving challenging inquiries utilizing negotiation skills,
while following guidelines in an effort to satisfy the customer
EDUCATION
2003/03
University of Perpetual Help Rizal
Graduate with a degree in Industrial Engineering (B.S.I.E.)
References and personal background available upon request
