Ernesto Alejandro Arias

Ernesto Alejandro Arias - |-| Victoria, BC Canada. SUMMARY OF QUALIFICATIONS Customer Service Specialist with +10 years of experience in technical sales, engineering services, business development and product management, with a pragmatic approach to problem solving to deliver unmatched customer satisfaction. Ability to apply technical product knowledge, service and best practices to improve systems. Focused on identifying potential business opportunities, nurturing client relationships, understanding market landscape, and executing strategies to fuel business growth. Experience working in North America, Asia, Western Europe and Latin America in industrial and commercial markets. I hold dual citizenship, Canadian and Venezuelan. PROFESSIONAL EXPERIENCE Business Development Manager, ​Schweitzer Engineering Laboratories,​ ​April 2016 April 2017 Responsible for managing all business development activities related to the protection, control and automation of power systems in California, Arizona, Nevada, New Mexico, Hawaii. Summary of responsibilities. ● ● ● ● Develop and execute short and long term business development plans in order to increase market share and achieve regional sales goals. Identify opportunities and coordinate marketing and sales efforts to reach underserved markets and drive opportunities to sale closure. Motivate and manage team of sales engineers to achieve sales objectives. Develop and support new sales channels, EPCs, OEMs, and consultants to accelerate growth in underserved markets. Relevant milestones. ● ● March 2017, achieved average 12% growth YOY in targeted markets. Hired, trained sales engineers, account managers and sales coordinators to support regional growth. Oct 2016, executed sales tactics in targeted markets resulting in double digit growth for offers with potential in targeted markets. Delivered business plan to achieve double digit growth in targeted underserved markets. Implemented Lead Management System LMS. Sales Engineer, ​Schneider Electric​, J​ an 2010 – April 2016 Responsible for leading product and service sales through the sales cycle to targeted markets in North America, Asia, Western Europe and South America. Summary of responsibilities. To lead sales opportunities, customer complaints, prototypes and demos through technical or commercial reviews, quality control, market analysis, product development. To deliver customer demos, sales presentation, technical presentations and attend technical conferences globally. Relevant milestones. ● ● ● ● Mar 2016, delivered launch plan for a new product for the US electrical distribution automation market, it included a market analysis and business plan. Jul 2014, delivered competition analysis, pricing analysis and technical application notes to localize global power distribution offers to market requirements to grow the business. Oct 2013, delivered support contract plan and deployed support contracts offers to key business accounts globally to growth business from the installed base. Jan 2011, received award “Rookie of the Year 2010” for providing technical support on multiple product families maintaining high KPIs and customer satisfaction. Project Engineer, ​CODELEC Compañía de Electricidad, ​Jun 2006 – Sept 2008 Responsible for the design, construction and commissioning of power systems. Completed three projects: ● ● ● Startup and commission 6 electrical power houses 15/4.16 KV 5 MVA, it included medium voltage switchgear, ATS, UPS system, HVAC, and auxiliary services. Design, commissioning and startup 5 electrical power houses 480v, 2 MVA, it included 15 VFD, control room, UPS system, HVAC, fire detection system, lighting and services. Design an automatic synchronization scheme using Allan Bradley PLCs, GE Multilink protection relays and ABB GPU & DPU 2000 protection relays for a 13.8 KV/40 MVA. Project Engineer, ​Rhodia Acetow, Jun 2005 – Jun 2006 Responsible for the design and implement of an SCADA system to produce synthetic filament used on cigarette filters using a Honeywell HC-900 PLC. It included drawing P&ID drawings of the process, specifying process instrumentation, programming and Installing Honeywell HC-900, designing and commissioning the SCADA system. EDUCATION ● ● ● ● Certificated Professional Energy Manager, Nov 2013 - Feb 2014. Schneider Electric University Critical Power, Automatic Transfer System – Design and Application, Jun 2012 – Dec 2012. Schneider Electric University Diploma in Business Administration, Sept 2008 - Dec 2009 University of Victoria, Victoria, British Columbia, Canada Bachelor of Science in Electrical Engineering, Oct 2001 - Sep 2006. Specialized in Power and Control & Automation. Universidad de Carabobo, Carabobo, Venezuela. LANGUAGES English and Spanish full professional proficiency French elementary proficiency EQUIPMENT AND TECHNOLOGIES ● ● ● ● ● ● Distribution Management System DMS, Outage Management System OMS, Energy Management System EMS, Building Management System BMS, Substation Automation System SAS, Geospatial Information System GIS, Distributed Control Systems DCS, Energy Management Control Systems EMCS, Automatic Transfer Systems ATS, Power Plant Controllers, Fault Location Isolation and Service Restoration FLISR centralized and distributed applications. Low & Medium voltage switchgears, switchboards and panels. Generators, Motors, power inverters, battery chargers, power transformers, load break switches, fuses, recloser, battery banks, wind turbines, PV technology, Energy Storage, motors, capacitor banks, circuit breakers, relays, variable speed drives, active and passive harmonic filters Energy meters, Power Quality Meters, Fault Analyzer, Fault Indicators, gateways, RTUs, PLCs from different OEM and programming languages as per IEC 61131-3, remote displays, Human Machine Interfaces HMI, Protection Relays for Transformer, Line/Bus, Motor applications, Generators, LV and MV Circuit Breakers, Contactors, Fuses, Switches, Transducers, relays test equipment, current injectors, current and voltage transformers Power monitoring system and supervisory control and data acquisition systems SCADA using a variety of communications protocols and standards such as TCP/IP, Serial RS232/485/422, Ethernet, Fiber Optics, Modbus, OPC, ION, IEC 101, IEC 104, DNP3, IEC61850, BACnet, SNMP, SMTP, NTP, SNTP, IRIG-B, PPT, FTP, HTTP, XML, EWS, different network topologies and redundancy requirements. Familiarized with standards such as ANSI, IEEE, NERC, UL, IEC and ISO