Customer Service Specialist with +10 years of experience in technical sales, engineering services, business development and product management, with a pragmatic approach to problem-solving to deliver unmatched customer satisfaction. Ability to apply technical product knowledge, service and best practices to improve systems. Focused on identifying potential business opportunities, nurturing client relationships, understanding market landscape, and executing strategies to fuel business growth. Experience working in North America, Asia, Western Europe and Latin America in industrial and commercial markets. I hold dual citizenship, Canadian and Venezuelan.