Ernest Favour

Ernest Favour Ejiro Customer Support & Communication Specialist | Sales & Lead Generation (Remote-Friendly) Rivers State, Nigeria |-| - LinkedIn: www.linkedin.com/in/favour-ernest Professional Summary Personable and digitally skilled customer support specialist with 2+ years of experience in client-facing roles across digital and phone-based platforms. Strong background in complaint resolution, CRM systems, remote collaboration, and client onboarding. Adept at managing inquiries, tracking leads, and supporting sales processes to enhance customer experience and business growth. Proven ability to work independently in remote environments, with additional strengths in marketing communication and small business management. Core Competencies - Customer Support (Phone, Email, Chat) - CRM Management (HubSpot, Zoho) - Complaint Resolution & Retention - Sales Support & Lead Follow-Up - Client Onboarding & Training - Remote Work Tools: Zoom, Slack, Trello - WhatsApp Business Communication - Google Workspace (Docs, Sheets, Calendar) - Social Media Messaging & Outreach - Empathetic Communication & Problem Solving Professional Experience Sales & Customer Support Assistant Tradebots Inc. (Remote) | MAY 2025 - Present - Provide personalized customer support for digital marketing and voice AI services via email, chat, and LinkedIn messaging. - Support small businesses by identifying needs, answering inquiries, and escalating requests to technical teams. - Manage outreach via CRM systems (Apollo, Google Sheets) and track engagement data. - Assist in onboarding new clients and ensuring a smooth setup of services. - Collaborate with the sales team to generate leads and follow up with prospects using Microsoft Teams and email outreach. - Set up and manage Tradebots social media presence (LinkedIn, Facebook), creating a friendly digital front for customer interaction. Customer Support & Business Manager Self-Employed (Pastry Business) | Rivers State, Nigeria | 2022 - Present - Handled daily customer communications across phone, WhatsApp, and Instagram DMs. - Scheduled and coordinated delivery logistics using Google Calendar. - Managed complaints and special requests with professionalism and empathy. - Tracked customer feedback and preferences using HubSpot CRM for repeat business. - Facilitated virtual client meetings using Zoom for custom orders and consultations. - Increased customer retention through timely follow-ups and personalized service. Education Bachelor of Engineering (B.Eng), Chemical Engineering University of Port Harcourt, Rivers State, Nigeria Expected Graduation: 2026 Certifications - Digital Witch IT Support Training (Customer Service Systems & Remote Tools)