Ermalene Tangalin

ERMALENE S. TANGALIN #31 Lecsab Street Brgy Poblacion Alaminos City, Pangasinan Mobile #:- Email:-Career Objective To secure a position with a reputable firm, as well as related areas that will challenge skills in resourcefulness, determination, teamwork, innovations towards optimizing organizational development and professional growth. Work Experiences Healthjay Inc. (February 2021 – October 2021) – Homebased California , US • Client Services Coordinator • Account Manager • IT Support Brush Media Inc. (February 2021 – October 2021) – Homebased Upper Mount Gravatt , AU • Virtual Assistant • Email and Chat Customer Service Wallpaper Effect Inc. (November 2020 – March 2021) – Homebased Upper Mount Gravatt , AU • Virtual Assistant • Graphic Designer • Social Media Content Creator Betterlife Inc. (November 2020 – March 2021) – Homebased London , UK • Virtual Assistant • Client Services • Video Graphic Designer • Content Creator Heaflow Inc. (March 2019 – March 2020) – Homebased Towcester , UK • Ecommerce Virtual Assistant • Customer Service • Social Media Content Creator • Email Newsletter Content Creator Balls Inc. (September 2019 – August 2019) – Homebased Towcester , UK • Ecommerce Virtual Assistant • Customer Service • Logistics Specialist Duck Video Inc. (September 2018 – November 2020) – Homebased New Jersey, USA • Email First-liner creator • Data Entry Monte Carlo Models modeling agency (November 2018 – September 2019) – Homebased Monaco • Online Model Scout • Recruiter • Data Entry specialist EYECON Mobile Application (January 2018 – August 2018) – Homebased Chicago, USA • Answers all subscriber’s queries and concerns through email and chat. Teknikforce Inc. (January 2018 – September 2018) - Homebased New Delhi, India • Content Creator for different software created by the company. • Executes Research, Video Recording and Editing of materials (e.g. video walkthrough of how to use certain application, Video Trainings uploaded in Udemy) AmericanPharmaceuticals (January 2018 – December 2021) - Homebased California, USA • Manages company’s invoices for both sales and purchases • Updates item pricing for their website KEHE Distributions Inc. (August 2017 – January 2022) - Homebased Illinois, USA • Email Clerk for the company’s Logistics department. MOD – My OutDesk (December 2016 –August 2017) - Homebased Alabang, Muntinlupa • Virtual Assistant for Real Estate Executive • Manage Real Estate Listings through different platforms Call Criteria (December 2014 – October 2017) - Homebased California, USA • Quality Analyst Calibrator for a US based contact center. • Maintains Quality reports ITech Global Services (April 2012 – November 2014) Otis, Paco Manila • QA monitoring and Facilitating trainings Elipsys Global Inc. (February 2011 - March 2012) Cubao, Quezon City • QA monitor for Magazine subscription Intelenet Global Philippines (October 2008 – January 2011) 7th floor One Square Bldg., Upper McKinley Road, McKinley Hill, Fort Bonifacio Taguig City • QA monitor for RHG (Reservation and Information for Hilton Group of Hotels) o Monitor Agent interaction with customers o Coach agents and review their metrics every week. o Facilitates Calibration with Clients, Team Managers, and Team Leads o Provides End of Day, Week and Month Reports. Telus International Philippines (December 2007 – August 2008) 31/F Discovery Center 25 ADB Avenue Ortigas Center, Pasig, National Capital Region, Philippines • Support Center for Global Positioning System or GPS units. o Helpdesk for customers from US, Canada and Puerto Rico. Sykes Marketing Services Inc (December 2005 – September 2007) Ayala Avenue, Makati City • Technical Support Representative for Panasonic. • Answers all technical inquiries made by telephone calls. • Trained for multi splits for the Panasonic customer service help line: splits included were: o Home office equipment’s o Fax machines EDUCATION TERTIARY LEVEL: 2004 SACI Bachelor of Science in Physical Therapy Quezon City Emilio Aguinaldo College Bachelor of Science in Physical Therapy Manila SECONDARY LEVEL: 1998 Cape Bolinao High School Pangasinan PRIMARY LEVEL: 1994 St. Francis School Manila PERSONAL INFORMATION Nickname: Ays Birthplace: Makati City Birthday: January 1, 1981 Civil Status: Single Religion: Roman Catholic Citizenship: Filipino Height: 5’3’’ Weight: 110 lbs. Character References Rafael Salonga Quality Analyst (Intelenet Global Philippines- Errolle Reginald Areño Supervisor (Intelenet Global Philippines- Mark Anthony Pinili Team Manager (PCCW Teleservices-