Erma B. Gumilac

ERMA B. GUMILAC GENERAL VIRTUAL ASSISTANT P E R S O N A L P R O F I L E S K I L L S Customer service professional Excellent Customer Service Skills with diverse background in Exceptional Excel Skills calls and chat handling. Passionate, customer-focused leader with a The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results demonstrated history of 10 years in sales and customer service. Proficient in learning new task quickly. Goal driven, W O R K E X P E R I E N C E outgoing and competitive. C O N T A C T Sales Chat Consultant -Telstra JUN 2016 - JUN 2020 Gen. Maxilom Assist multiple customers in their billing enquiries. Extension Ponce Do need based sales after resolving their enquiry. Compound 2 Cebu City Process orders, handle complaints and case manage -- https://www.linkedin.com/in/ erma-gumilac-a5/ accounts. Retail Banker - Jp Morgan Chase/ Teleperformance DEC 2010 - MAY 2016 Handled banking enquiries to both savings and checking account. Gives accurate information and properly discloses policies E D U C A T I O N and procedure to clients. Handled fraud and disputes escalations. University of San Jose- Recoletos BS Psychology, 2010 ERMA B. GUMILAC GENERAL VIRTUAL ASSISTANT P E R S O N A L P R O F I L E W O R K E X P E R I E N C E Customer service professional with diverse background in Technical Support Representative calls and chat handling. JUN 2010 - DEC 2010 - AT&T/ Sykes Passionate, customer-focused provides technical assistance to clients by leader with a demonstrated history of 10 years in sales and customer troubleshootingtheir problems and helping them be able to connect to their servers. service. Proficient in learning new task quickly. Goal driven, outgoing and competitive. C O N T A C T Gen. Maxilom AWARDS TELSTRA ULTIMATE Extension Ponce One of Telstra's sought after annual award given to Top Compound 2 Cebu City Performers who goes above and beyond their work. - Recently held in Crimson Boracay November 2019, an all expense paid trip. - https://www.linkedin.com/in/ TOP SELLER'S AWARD erma-gumilac-a5/ A monthly award given to consultants who have reached and exceeded the Sales quota for the month E D U C A T I O N University of San Jose- Recoletos BS Psychology, 2010