Erma B. Gumilac

My 10 year customer service experience in the industry has taught me how to meet and exceed each customer's expectations. I have assisted all types of customers in all types of settings, may it be banking, technical support and telecommunications industry. I have handled customers from all walks of life helping them in their simple to complex concerns. I realize that providing an excellent quality customer service ensures us to retain our valued customers.

With this vast experience these are the things you can expect from me:

*Excellent Customer Service

• Skilled Virtual Assistant

• Excellent Admin Skills

*Order fulfillment and processing

*Needs based selling(explore the needs of customers be able to sell products that can benefit them and they can enjoy at the same time

*Social Media Management

*Internet Research

*Data Entry

*Bill reading

*KPI/Quality Assurance

*Chat support

*Technical Support

*Complaints Resolution

*email Management