Erlani Mendoza

ERLANI MENDOZA Virtual Assistant and Customer Service Representative PROFESSIONAL PROFILE CONTACT email:-mobile: (- Santa Rosa Laguna, PH PERSONAL SKILLS Have an eye to detail Excellent listening skills Innovative and adaptive with change in fast phase environment. Excellent in dealing with work pressure. Good organizational skills and the ability to multi task. Flexible with regards to work hours and deadlines EDUCATION University of Makati 2011 Bachelor of Science in Management Accounting I am a trained Virtual Assistant and a skilled Customer Service Representative with good interpersonal communication abilities, intelligence, strong time management and professionalism. I am motivated to maintain customer satisfaction and provide great results. PROFESSIONAL SKILLS Customer Support Data Entry Transcription Administrative Support Social Media Management and Marketing Search Engine Optimization EXPERIENCE Non-voice B2B Account Specialist Startek Ph March 2013 - June 2015 Handles email escalations Quality review and attends calibration with the managements. Perform consumer and business account changes including, but not limited to “credits and adjustment, device activations, credit request, billing inquiry.” Customer Service Representative Startek Ph December 2011 - March 2013 Provides customer with product and service information of a leading telecommunications company in US. Perform account changes including, but not limited to “ number transfer request, corporate discount application, device activations, change of ownership”.