Erlani Mendoza

Erlani Mendoza

$5/hr
Trained Virtual Assistant and Customer Service Professional
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
31 years old
Location:
Laguna, NCR, Philippines
Experience:
4 years
About

With 4 years of proven experience providing customer service for several accounts, I am confident I will make an immediate contribution to your team.

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.

I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I have many skills which makes me a perfect fit for a multitasking environment such as yours. Here are some of the responsibilities I’ve held over the past four years:

  • Answer customer telephone calls regarding existing accounts.
  • Make requested policy and account changes.
  • Corporate discount application
  • Number transfer request
  • Experience in training new employees
  • Respond to questions and concerns about service, and escalate calls appropriately.
  • Consistently improve customer satisfaction through expert resolution of conflicts,
    issues, and concerns.
  • Assisted customers in trouble shooting minor technical issues
  • Handles email escalations
  • Responsible in checking if the order was processed or failed accordingly
  • Credits and Adjustments
  • Bulk activation
  • Experience in customer relations
  • Respond to customers on chat
  • Perform functions such as data entry, data management and data retrieval
  • Use decision-making skills in responding for client

I hope to schedule an interview at a mutually convenient time. I look forward to speaking with you.

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