Erlani Mendoza

With 4 years of proven experience providing customer service for several accounts, I am confident I will make an immediate contribution to your team.

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.

I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I have many skills which makes me a perfect fit for a multitasking environment such as yours. Here are some of the responsibilities I’ve held over the past four years:

• Answer customer telephone calls regarding existing accounts.
• Make requested policy and account changes.
• Corporate discount application
• Number transfer request
• Experience in training new employees
• Respond to questions and concerns about service, and escalate calls appropriately.
• Consistently improve customer satisfaction through expert resolution of conflicts,
  issues, and concerns.
• Assisted customers in trouble shooting minor technical issues
• Handles email escalations
• Responsible in checking if the order was processed or failed accordingly
• Credits and Adjustments
• Bulk activation
• Experience in customer relations
• Respond to customers on chat
• Perform functions such as data entry, data management and data retrieval
• Use decision-making skills in responding for client

I hope to schedule an interview at a mutually convenient time. I look forward to speaking with you.